Joseph Architects Customer Service Representative Remote · Full time Company website

Apply for Customer Service Representative

At Joseph Architects, we specialize in innovative and sustainable architectural design. With a commitment to excellence, we aim to create spaces that inspire and enhance the communities we serve. As a growing firm, we value exceptional service, and we are looking for a customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity for those passionate about delivering top-tier service in a fast-paced, creative environment.

Job Overview

We are seeking a dedicated Customer Service Representative to support our clients and ensure they have a positive experience throughout their journey with Joseph Architects. This role involves interacting with clients, answering inquiries, addressing concerns, and facilitating smooth communication between our team and the clients we serve. If you have a passion for client satisfaction and enjoy problem-solving, this is the perfect role for you.

Key Responsibilities

• Respond promptly to client inquiries through phone, email, and other communication channels.
• Assist with scheduling consultations, meetings, and project follow-ups.
• Provide information about our services, architectural projects, and design processes.
• Manage client feedback and concerns, ensuring timely resolutions.
• Collaborate with the project management and design teams to relay client needs and requests.
• Maintain accurate records of client interactions and project updates.
• Help ensure that clients are kept informed and satisfied throughout the design and project phases.
• Assist in administrative tasks and clerical duties as needed to support daily operations.

Qualifications

• High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
• Prior customer service experience, especially in architecture, design, or a related industry, is highly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• A proactive attitude with a strong problem-solving mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with CRM software is a plus.
• Positive, client-focused approach with a friendly demeanor.

What We Offer

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.
• Flexible working hours (if applicable).