Jordan Technology IT Support Specialist Ridgeland, MS · Full time Company website

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IT SUPPORT SPECIALIST

JACKSON, MS | FULL-TIME | M-F | 8A-5P

ABOUT THE COMPANY

Jordan Technology is a very small but rapidly expanding Managed Service Provider offering IT, Cybersecurity, and Website Design & Development services to businesses across the United States since 2013. We are 100% in-house and a fully remote team.

ABOUT THE JOB

We’re looking for an experienced Level 1 IT Support Specialist to join our growing crew. This is a 100% customer-facing role. You’ll be a core part of our IT operations, being the first point of contact for reliable, first-time resolution IT support via telephone, emails and helpdesk tickets. You will troubleshoot end-user problems, deploy new systems, and provide top-level on-going customer support.

ABOUT THE LOCATION

This is a hybrid role working both remotely (50%) from home, and on-site (50%) at customers’ locations. You must live within 20 miles of JACKSON, MS.

ABOUT OUR TRUTH

We’re a very small but powerful, sincere, no-nonsense MSP. We genuinely believe we provide the most hands-on and truly caring IT service to small businesses that expect quick responses, clear communication, and top-tier security – but more importantly, a long-term trusted partner for life who has their best interest at heart. We’re ALL about our customers’ (and employees’) loyalty, we value real down-to-earth communication and have no patience for egos or skaters. If you know your stuff and want to be part of a team that genuinely cares — this could be the opportunity for you!

RESPONSIBILITIES

• Serve as the initial point of contact for IT support.
• Address end users via telephone, tickets, emails, and alerts
• Deploy new customer desktops, laptops, printers, and devices.
• Monitor and manage system backups.
• Provide remote and onsite support for desktop/laptop hardware, software, and peripherals.
• Install, configure, reimage, and maintain operations systems, software applications and system updates.
• Troubleshoot end user issues such as software installation, password resets, print/scan issues.
• Guide clients through problem-resolution processes in a clear and professional manner.
• Escalate unresolved issues to senior support staff when appropriate.
• Assist customers onsite when remote options are not available.

REQUIRED QUALIFICATIONS

• 2+ years of hands-on IT end-user or helpdesk support experience.
• 1+ years of MSP/MSSP on-the-job experience.
• Must have reliable transportation to travel to job sites as needed (Jackson, MS).
• Must have excellent communication, both verbal and written, with native English language.
• Ability to troubleshoot desktop/laptop/printer hardware and software.
• Ability to troubleshoot network, wireless, LAN, WAN connectivity issues.
• Ability to install Windows operating systems from scratch.
• Ability to install and troubleshoot Microsoft 365 products.
• Ability to walk through and document an entire IT network environment.
• Ability to work independently and proactively in a remote environment.
• Experience working with Windows desktop environment
• Experience working with Apple iOS, iPhone, iPad
• Experience working with Android devices phones/tablets
• Experience interacting with clients directly via phone, virtual, and in-person.

REQUIRED EDUCATION

• High school diploma or equivalent.
• ComTIA A+ certification
• One (1) new certification per year.
• Ongoing personal development and improvement.

PREFERRED QUALIFIATIONs

• ComTIA A+ certification
• CompTIA Network+ certification
• CompTIA ITF+ certification
• Experience with on-prem to cloud migration.
• Experience with MSP tools such as HaloPSA, NinjaRMM, Hudu, Duo, Microsoft, Keeper, Domotz, RingCentral, Fortinet Firewalls, Unifi, Cisco.
• Experience with IT solutions such as EDR, MDR, XDR, VPNs, SASE, ZeroTrust, VoIP, DNS, SSL, LAN, WAN, vLAN, Conditional Address.

COMPENSATION

• Annual salary range of $28,5000 - $38,500 (DOE)

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off (15-days)
• Holiday time off
• Rapid career growth
• Referral reward program

TIPS

• Referral reward program
• Believe - in faith!
• Love people - love yourself!
• Be eager to grow - earn more!
• Be proactive - we are looking for future leaders!
• Reach for the skies – there’s no limit!

EQUAL OPPORTUNITY EMPLOYER

Jordan Technology is an equal-opportunity employer, and we are committed to fostering a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or any other protected classification under applicable law.

If you're ready to contribute to a thriving team and grow with us, apply today.