JobWise Ventures, Inc.
Onboarding Specialist
Lehi, UT
·
Full time
Company website
As an Onboarding Specialist, you’ll be the first point of contact for new customers, leading them through a smooth and impactful onboarding experience. You'll run training sessions, lead implementations, host office hours, and ensure customers get early value from the platform. This is a customer-facing, cross-functional role where you’ll collaborate with Sales, Customer Success, Support, and Product to set customers up for long-term success.
Description
Onboarding Specialist
Location: Lehi, Utah (in-office only) (Thanksgiving Point)
Employment Type: Full-time
Industry: Healthtech / SaaS
Seniority Level: Entry or Mid-Level
Salary: $60,000 - $80,000 / year DOE
About Veras
Join a fast-growing, VC-backed startup changing the future of workforce management in senior care. Veras is backed by NFX (first investors in DoorDash and Lyft) and Spencer Rascoff (Zillow founder), and we're growing from $1M to $5M in revenue in under a year. We're looking for an Onboarding Specialist to join our Customer Success team. You'll run training sessions, lead implementations, host office hours, and ensure customers get early value from the platform. This is a customer-facing, cross-functional role where you’ll collaborate with Sales, Customer Success, Support, and Product to set customers up for long-term success. See https://veras.com/.
We're open to interns or recent grads—what matters most is your hunger to learn, ability to adapt quickly, and willingness to jump in wherever needed.
What You’ll Do
Customer Onboarding & Implementation
- Guide new customers through product setup, configuration, and best practices
- Lead live trainings, webinars, and 1:1 sessions to ensure successful adoption
- Host regular office hours to support users and answer questions
- Track onboarding progress and proactively remove roadblocks
Product Adoption & Success
- Help customers achieve early wins and realize product value quickly
- Maintain regular check-ins to drive engagement and satisfaction
- Gather and share feedback from new users to improve our product and onboarding
Cross-Functional Collaboration
- Work with Sales to understand customer goals and ensure smooth handoffs
- Partner with Customer Success to transition accounts post-onboarding
- Collaborate with Support and Product to escalate issues and share user insights
Who You Are
Must-haves:
- 1+ years in onboarding, support, or other customer-facing roles
- Strong communication skills—written, verbal, and over live training
- Proactive, empathetic, and detail-oriented
- Comfortable working in a fast-paced, team-first environment
- Tech-savvy and quick to learn new platforms
Nice-to-haves:
- Familiarity with tools like Zoom, Intercom, HubSpot, etc.
Background in education, training, or support
Experience in healthcare, staffing, or enterprise onboarding
Why Join Veras?
- Work on real problems that matter, with customers relying on your code every day
- Be part of a small, close-knit team that values speed, ownership, and craftsmanship
- Learn directly from experienced founders and operators
- Competitive compensation and early-stage equity upside
Interested?
- We’d love to hear from you. Apply now or reach out directly if you’re curious and want to learn more. Reach out to us at [email protected].