JG Jewelry’s purpose is to create long-lasting pieces and preserve antique craftsmanship while promoting sustainability. As we continue to expand after the opening of our West Village storefront, we are looking for enthusiastic and creative people who are seeking to build their career with JG Jewelry as we grow in the industry.

Full-Time | In-Person | Salaried Position

We're looking for an outgoing, hands-on, and adaptable individual to join our team in a hybrid jewelry and customer experience role. This position combines working directly with customers in our busy retail environment with hands-on jewelry production, fabrication, and repair work. We're looking for someone who enjoys interacting with people just as much as working with their hands, has an interest in jewelry and craftsmanship, and is excited to develop new technical skills.

Previous customer service experience is essential, though it can come from any industry. Prior familiarity or experience with jewelry is also required, but we welcome candidates with different levels of technical experience. We provide hands-on training in our jewelry-making processes, equipment, and techniques.

Responsibilities

Client Experience & Sales

• Welcome, engage, and assist customers throughout their visit
• Provide a friendly, personalized, and knowledgeable shopping experience
• Manage a high volume of customer interactions in a fast-paced retail environment
• Guide customers through jewelry purchases, custom designs, repairs, and other services
• Communicate product knowledge, materials, pricing, and craftsmanship
• Build relationships with customers and help them navigate their options

Jewelry Production & Craftsmanship

• Assist with the fabrication, assembly, and finishing of jewelry
• Learn and perform jewelry repairs and alterations
• Develop proficiency in laser welding for custom work and repairs
• Work with a variety of metals, materials, and jewelry components
• Assist with custom jewelry projects from initial design through completion
• Maintain quality standards, precision, and attention to detail throughout the production process

Store Operations

• Assist with inventory organization, product presentation, and merchandising
• Maintain knowledge of our jewelry collections, pricing, and services
• Maintain an organized and functional retail and production workspace
• Support daily operations and assist team members across different areas of the business

Qualifications

• Previous customer service or retail experience in any industry
• Prior experience or familiarity with jewelry, jewelry-making, or the jewelry industry
• Strong communication and interpersonal skills
• Naturally outgoing and comfortable initiating conversations with customers
• Ability to manage multiple interactions and responsibilities in a high-traffic environment
• Strong attention to detail and fine motor skills
• Comfortable working with small-scale objects and performing detailed hands-on tasks
• Interest in craftsmanship, design, and learning technical skills
• Adaptable, proactive, organized, and willing to learn

Jewelry Experience: We welcome candidates with varying levels of jewelry experience. Formal jewelry education, professional bench experience, or mastery of specific techniques is not required. Training will be provided, but some existing familiarity with jewelry and/or jewelry-making is expected.

Position Details

• Full-time, in-person position
• Five days per week
• Approximately 10:30 AM – 7:30 PM
• Salaried position
• No benefits currently offered