Jetty Brand Experience Lead Long Branch, NJ · Full time

Apply for Brand Experience Lead

Jetty is the coastal brand with a conscience. We pride ourselves in company culture, professionalism and customer service. Jetty is an East Coast-based lifestyle apparel brand rooted in surf and the outdoors. We also operate our own design and screen printing division (Jetty Ink) and channel all of our charitable giving via our own nonprofit (Jetty Rock Foundation). We aim to hire highly motivated, positive, thrill-seeking individuals who share our passion for water and adventure. Draw Your Own Line. Our mission is to create kinship and community through our shared passion for water. Whether we are diving through it, surfing on it, or pulling fish from it, water is in our DNA. We even print our shirts using water-based inks on the coast of New Jersey.

 

Qualifications:

●       Passion for surf culture and the Jetty brand.

●       Proven leadership experience in a retail or customer-facing environment.

●       Strong communication and interpersonal skills, with the ability to build relationships with customers and team members.

●       Excellent organizational and time-management skills.

●       Ability to drive sales and meet performance goals.

●       Experience with inventory management and visual merchandising.

●       A positive, team-oriented attitude with a focus on creating a welcoming and inclusive atmosphere.

●       Flexibility to work weekends, holidays, and occasional evenings.

●       Knowledge of surfboards, accessories, and third-party brands is a plus.

 

Details:

●     Full-Time

●     Required 5 days a week on site

●     Reporting to the Brand Experience Manager

 

Core Responsibilities:

●       Lead by example, providing excellent customer service and fostering a positive shopping experience.

●       Oversee daily store operations, including opening and closing procedures, cash handling, and maintaining store cleanliness and organization.

●       Manage and mentor a team of retail associates, ensuring high performance and alignment with Jetty’s values.

●       Maintain product knowledge of Jetty apparel, surfboards, accessories, and third-party brands to provide informed recommendations to customers.

●       Drive sales and work with the team to meet or exceed store targets and KPIs.

●       Ensure proper stock levels and oversee inventory management, including receiving and stocking products.

●       Create engaging visual merchandising displays to showcase products and enhance the store’s aesthetic.

●       Foster a welcoming and inclusive atmosphere, building strong relationships with customers and the local surf community.

●       Assist in training new team members and promote a culture of collaboration and growth.

Handle customer inquiries, concerns, and returns with professionalism and a focus on customer satisfaction