Jay's Coffee & Cuisine General Manager Millington, TN · Full time

Jay's Coffee & Cuisine is seeking an experienced and passionate General Manager to oversee day-to-day operations of our full-service coffee shop.

Description

The General Manager will ensure our customers receive a high-quality, efficient, and enjoyable experience while visiting our restaurant.


Responsibilities:

- Ensuring exceptional customer service and satisfaction at all times

- Managing the day-to-day back-of-house and front-of-house operations, including scheduling, training, and supervising staff

- Handling customer complaints and concerns in a professional manner

- Overseeing the preparation and presentation of all food and beverage offerings

- Monitoring quality control and ensuring all food products are prepared to the highest standards

- Creating and implementing menus that are on-trend and innovative while also meeting the customers' needs

- Maintaining a clean, organized, and efficient restaurant

- Managing inventory, ordering and receiving supplies, and ensuring sufficient stock levels of all necessary items

- Developing and implementing strategies to increase sales and improve customer satisfaction

- Ensure seamless collaboration between the front-of-house and kitchen staff

- Ensuring compliance with health and safety regulations

- Managing the point of sale system and cash handling procedures

- Monitoring sales, costs, and expenses to maximize profits and meet financial goals

- Continuously improving the customer experience through regular feedback, innovation, and education


Requirements:

- At least 2 years of experience in a management or supervisory role in a restaurant or similar hospitality environment

- Excellent communication, leadership, and interpersonal skills

- Proven ability to manage and motivate a team to achieve targets and maintain high standards

- Knowledge of food and beverage preparation techniques and equipment

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously

- Ability to work flexible hours, including mornings, evenings, and weekends

- Strong organizational and time management skills

- Passion for providing excellent customer service and creating a welcoming and friendly environment


If you are a passionate and experienced General Manager with a desire to lead a team and provide exceptional service to our customers, we encourage you to apply.