The Cafe Manager will be responsible for ensuring that our customers receive a high-quality, efficient, and enjoyable experience while visiting our coffee shop.
Responsibilities:
- Ensuring exceptional customer service and satisfaction at all times
- Managing the day-to-day coffee bar and front-of-house operations, including scheduling, training, and supervising staff
- Ensuring the highest level of customer service by greeting and serving customers, handling complaints and concerns, and maintaining a clean and organized cafe
- Overseeing the preparation and presentation of all coffee and other beverage offerings
- Monitoring quality control and ensuring all products are prepared to the highest standards
- Creating and implementing beverage programs and menus that are on-trend and innovative while also meeting the customers' needs
- Maintaining a clean, organized, and efficient coffee bar and front-of-house area
- Managing inventory, ordering and receiving supplies, and ensuring sufficient stock levels of all necessary items
- Developing and implementing strategies to increase sales and improve customer satisfaction
- Coordinating with the Head Chef to ensure seamless collaboration between the front-of-house and kitchen staff
- Ensuring compliance with health and safety regulations
- Managing the point of sale system and cash handling procedures
- Monitoring sales, costs, and expenses to maximize profits and meet financial goals
- Maintaining knowledge of coffee and beverage trends and adjusting offerings accordingly
- Continuously improving the customer experience through regular feedback, innovation, and education
Requirements:
- At least 2 years of experience in a management or supervisory role in a coffee shop or similar hospitality environment
- Excellent communication, leadership, and interpersonal skills
- Proven ability to manage and motivate a team to achieve targets and maintain high standards
- Strong knowledge of coffee and espresso-based drinks, as well as tea and other beverage preparation techniques and equipment
- Knowledge of coffee equipment, brewing techniques, and industry trends
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Ability to work flexible hours, including mornings, evenings, and weekends
- Strong organizational and time management skills
- Passion for coffee and providing excellent customer service and creating a welcoming and friendly environment
If you are a passionate and experienced Cafe Manager with a desire to lead a team and provide exceptional service to our customers, we encourage you to apply.