Jawbone Group LLC Barista White Sulphur Springs, MT · Full time Company website

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Jawbone Group's purpose is to provide unique dining experiences to our guests.

Customer Service 

• Greet every customer with genuine warmth, making each guest feel valued and appreciated. 
• Take orders efficiently, offering menu recommendations, and answering detailed questions about beverages and food items. 
• Resolve customer concerns and complaints with professionalism, patience, and focus on guest satisfaction. 
• Engage customers in a friendly manner to foster loyalty and encourage repeat business through memorable service. 

 

Beverage & Food Preparation 

• Prepare espresso, coffee, chai, and specialty beverages to precise standards, ensuring consistency in taste and quality. 
• Prepare operate espresso machines, grinders, brewers, and other cafe equipment, troubleshooting minor issues as needed. 
• Follow correct techniques for milk steaming, texturing, flavoring, and artistic drink presentation, including latte art when appropriate. 
• Prepare food items (if applicable) such as pastries, sandwiches, or baked goods, ensuring proper portioning, presentation, and adherence to safety guidelines. 

Cash Handling & POS 

• Accurately process customer orders using the POS system, ensuring correct pricing, item entry, and prompt service. 
• Manage cash, credit, and digital payments securely, following all cash handling protocols and balancing the register at shift end. 
• Adhere to store procedures for processing tips, handling refunds, issuing receipts, and documenting all transactions as required. 

Cleanliness & Safety 

• Maintain a clean, organized, and sanitary workstation at all times, meeting or exceeding health and safety standards. 
• Wash dishes, wipe counters, sanitize surfaces, and restock supplies throughout each shift to ensure operational readiness. 
• Strictly follow all food safety, sanitation, and health regulations to protect guests and staff. 
• Regularly clean and maintain equipment, grinders, and espresso machines throughout the day, performing routine upkeep and reporting maintenance needs to the manager.   

Stocking & Inventory Support 

• Proactively restock cups, lids, syrups, coffee beans, dairy products, and retail merchandise to ensure availability during peak times. 
• Rotate inventory using the First-In, First-Out (FIFO) method to ensure freshness and minimize waste. 
• Monitor inventory levels and promptly alert the manager when stock items are low or when replenishment is needed. 

Teamwork & Operations 

• Communicate clearly and professionally with coworkers and supervisors, especially during high-volume periods, to coordinate workflow and maintain efficiency. 
• Assist with comprehensive opening and closing procedures, following checklists to ensure the cafe is fully prepared for service or properly secured at the end of the day. 
• Offer proactive support to fellow team members and contribute to a positive, collaborative, and efficient workflow. 

Tools & Technology 

• Cash register, POS, credit card processing machines 
• Computers, tablets, printers, bar code reader, tagging gun 
• Coffee Equipment 

Benefits 

• Health, Vision, Dental Insurance 
• Discounted Gym Membership 
• Ski Pass 
• 401k Matching
• 20% of all businesses