James Coffee Company Cafe Manager - Escondido Escondido, CA · Full time

Apply for Cafe Manager - Escondido

Independently owned and operated from San Diego and Escondido, California, James Coffee Co. specializes in producing handcrafted artisan roasted coffee. We offer a revolving assortment of distinctive single-origin beans as well as exclusive James Coffee crafted blends. Using modest production methods we are able to approach each individual roast as an opportunity to elevate and preserve our quality and taste. From the diligent hand that picks the coffee cherry to the thorough process of roasting, James Coffee strives to instill in you confidence that the conclusion of your coffee's journey will be a fantastic cup.

ESSENTIAL FUNCTIONS:

• Know James Coffee's core values
• Keep employee morale high and focused on success
• Be a regular on-site presence during peak periods to ensure service standards are met
• Identify issues as they arise, assess their impact, and use good judgement to resolve them swiftly and effectively; remain resilient and proactive to find solutions that work
• Manage and conduct hiring, training, discipline, and firing
• Conduct staff onboarding
• Receive and respond to manager feedback constructively, making needed changes swiftly
• Plan and conduct leadership and staff meetings
• Write staff schedules that meet labor budget, service standards, and operational effectiveness
• Maintain accurate store pars - glass serveware, merchandise, coffee (bulk and retail), syrups, cold brews, miscellaneous shop supplies.
• Ensure the café presents a welcoming, positive, and family-friendly atmosphere
• Ensure staff comply with company safety policies, procedures, practices
• Identify workplace issues as they arise, evaluate their impact, and use good judgement to address and resolve them swiftly; always report to and consult with leadership
• Know and follow administrative processes; submit required documents and reports accurately and on time
• Continuously monitor product quality and give appropriate feedback to staff—always follow through to ensure needed changes have been made
• Respond to customer complaints in a manner that instills trust and builds loyalty

QUALIFICATIONS

• Strong time-management and organizational skills, including the ability to effectively prioritize workflow throughout area
• Ability to remain composed and effective, especially during times of crisis or difficulty
• High level of analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Self-motivated, customer service oriented, with good attention to detail
• Management experience in high volume food and beverage is strongly preferred 
• One year minimum cafe experienced required, preferably in specialty coffee

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to work a flexible schedule to meet the needs of the business, including early mornings, evenings, weekends, and holidays
• Ability to maneuver effectively around the café
• Ability to lift and carry up to 50 pounds and stand for 6+ hours

BENEFITS

• Paid time off
• Paid parental leave
• Medical, dental, and vision coverage for all full-time employees
• 401(k) plan with employer matching
• Free coffee at any James Coffee cafe and a weekly bag of beans
• Discounts on food, merchandise, extra bags of beans, and more