ISP INDUSTRIES LLC
Bilingual Customer Support
Las Vegas, NV
·
Full time
Company website
The Technical Support Trainee will be responsible for assisting with internet support through various channels, addressing customer issues, and collaborating on support projects. The ideal candidate will have strong communication skills, attention to detail, and basic technical knowledge which are essential for success in this role. This position offers an opportunity to contribute qualitative customer service to isp.net in a dynamic and collaborative environment.
About ISP INDUSTRIES LLC
Our company is dedicated to enriching our customers' experiences through the delivery of cutting-edge products. We strive to surpass industry standards, pioneering innovative solutions to ensure the swiftest and highest-quality Internet and data center services. At isp.net, our unwavering commitment to customers is evident through our provision of live, local, and dedicated technical support, available 24/7.
Description
**$500 Sign-On Bonus**
Responsibilities:
- Provide phone and email support for both external and internal customers.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Support/assist each customer by taking ownership of customer issues reported and see issues through resolution.
- Create and maintain tickets for customers.
- Provide accurate pricing and information regarding residential internet service inquiries by phone or email.
- Prepare accurate and timely logs for all incoming calls.
- Print badges per the request of management.
- Other duties as assigned.
Qualification and/or Certification:
- Excellent written and verbal communication
- Attention to detail.
- Strong problem-solving
- Strong customer service; phone, email, and in person
- Must have the flexibility to work occasional overtime.
Salary
$15 - $16 per hour