isofy Regional Director, APAC Remote · Full time Company website

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isofy is redefining how workspace operators deploy, manage, and scale networks. Our platform and services power some of the most innovative and fast-growing flexible workplace brands across the world. We simplify network setup and administration so operators can offer secure, reliable connectivity without the IT overhead. Our platform handles the complexity: automated network provisioning, dynamic data ports, seamless integrations with industry-leading workspace management software, and an intuitive interface that gives teams full control without the headache. At isofy, you'll work at the center of how modern workspace networks get built.

Summary: The Regional Director, APAC is responsible for leading isofy's presence throughout the Asia-Pacific region. This role serves as the primary point of contact for regional customers, overseeing customer relationships, project delivery, regional operations, and strategic partnerships. Working closely with teams across the organization, this position ensures an exceptional customer experience while leading isofy's regional presence throughout APAC.

This position is based in Singapore with regular travel throughout the Asia-Pacific region.

Key duties:

• Serve as the primary relationship owner for customers throughout the APAC region, building trusted relationships with operational and executive stakeholders.
• Oversee the successful delivery of customer projects by coordinating deployments, onboarding, and ongoing service execution with global teams.
• Coordinate local vendors, field technicians, logistics, site access, and other regional resources to ensure projects are delivered efficiently and professionally.
• Act as the regional management escalation point for significant customer issues, ensuring timely communication, coordination, and resolution.
• Conduct regular customer meetings, executive business reviews, and on-site visits to strengthen relationships and identify opportunities to improve the customer experience.
• Develop and maintain relationships with regional partners, internet service providers, vendors, and other strategic suppliers.
• Support business development efforts by participating in prospective customer meetings, identifying expansion opportunities, and representing isofy at regional industry events.
• Provide recommendations that improve operational efficiency, customer experience, and isofy's ability to scale throughout the region.
• Maintain visibility into regional customer health, project status, and operational performance while providing regular updates to executive leadership.
• Complete other company tasks as necessary to support the continued growth of isofy throughout the APAC region.

Key Qualifications:

• Experience leading customer relationships within a technology, managed services, telecommunications, SaaS, commercial real estate, or related B2B services organization.
• Strong project delivery, customer success, or operational leadership experience.
• Demonstrated ability to build trusted relationships with executive stakeholders and represent an organization with professionalism and credibility.
• Experience coordinating cross-functional teams and managing multiple concurrent initiatives.
• Strong organizational, problem-solving, and decision-making skills with the ability to work independently.
• Excellent written and verbal communication skills.
• Willingness to travel throughout the APAC region as required.
• Experience with enterprise networking, managed IT services, flexible workspace, or commercial real estate is a plus.
• Singapore-based, or willing and legally able to work in Singapore.
• Get-it-done attitude with an entrepreneurial spirit.