Island Spa & Sauna Spa Attendant Edison, NJ · Full time

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Job Summary

• Manage the day-to-day responsibilities associated with accommodating guest’s spa service needs. Responsible for the Massage, VIP Treatment and Skin Care reception area.

General Accountabilities

• Greet and direct guests to therapy and service rooms.
• Review guest intake forms before services and require guests to complete forms as needed. 
• Relay pertinent guest information and requests to therapists before services.
• Perform occasional facility walkthroughs during downtime. 
• Schedule, cancel, and confirm reservations. 
• Locate guests that are checked in but have not arrived for their appointment.
• Keep track of services on Booker and record them on the turning sheet to ensure fair distribution between therapists. 
• Make courtesy calls to guests that have not checked in a half an hour before their appointment. 
• Send early text reminders to guests regarding their appointment on the day of their appointment.
• Keep record of occupied and unoccupied service rooms. 
• Accurately record guest assigned bracelet numbers on the turning sheet for payment at the end of their stay. 
• Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene. 
• Develop and maintain a positive work environment with others. 
• Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments. 
• Complete daily opening and closing procedures and checklists.  
• Handle guest complaints or concerns within scope of authority and seek help from a Floor Manager if needed. 
• Uphold and enforce Island Spa rules and regulations. 
• Be available and respond to inquiries and requests from guests pertaining to spa services, facility accommodations, and Island Spa policies and procedures. 
• Stay in constant communication with other departments and staff on Slack. 
• Communicate with floor employees using a radio while applying Island Spa radio etiquette. 
• Hold full understanding of services, special promotions, and packages offered by Island Spa.
• Drive sales for products and services offered by Island Spa.
• Comply with quality assurance standards and expectations. 
• Maintain a neat, tidy, and sanitary work area in accordance with Island Spa Health and Safety standards. 
• Attend quarterly department meetings outside of Island Spa operation hours. 
• Be able to work flexible hours, varied shifts and days, including holidays and weekends. 
• Adhere to the scheduling policy.

Job Qualifications

• Minimum Education: High School Diploma or equivalent.
• Minimum Experience: Some previous work-related experience in customer service. 

Skills

• Ability to use computers
• Ability to troubleshoot Spa equipment(showers, tubs, pools etc.)
• Ability to operate spa software
• Audio/visual aid (television, radio, ipod, etc. when applicable)
• Must possess excellent written and verbal communication skills
• Must possess excellent interpersonal skills