Island Spa & Sauna General Application Edison, NJ · Full time

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Welcome to Island Spa & Sauna, your authentic Korean spa oasis nestled in Edison, NJ. With a dedicated team of 150 employees, we are committed to curating a haven of tranquility where stress is transformed into positive energy. Our diverse team works seamlessly together, each dedicated to their part in creating a relaxing experience for every guest. From serene massages, refreshing juices, to invigorating sauna rooms, every service is curated to contribute to your overall relaxation and well-being.

Job Summary

As an Associate at Island Spa and Sauna, you will play a vital role in delivering exceptional service and ensuring an unforgettable experience for our guests. From welcoming guests with a warm smile to ensuring every aspect of their visit is seamless and relaxing, you will be an essential part of creating a tranquil sanctuary for our guests to unwind and rejuvenate.

At Island Spa and Sauna, we understand that each team member brings unique talents and strengths to the table. If you're not sure which position best suits your skills and interests, don't worry! Our team is dedicated to finding the perfect fit for you. We'll review your resume and qualifications to identify opportunities that align with your experience and career goals. Whether you excel in guest interactions, thrive in a behind-the-scenes role, or have a passion for wellness, we'll work together to ensure you thrive in your role at Island Spa and Sauna.

You may be assigned to one of the following departments:

• Front Desk
• Locker Room
• Juice Bar
• Massage/Skincare
• Restaurant
• Housekeeping
• Laundry

Join our team and embark on a rewarding journey in the world of wellness and hospitality!

General Accountabilities

• Deliver a warm, friendly, and attentive experience to all guests, ensuring their comfort and satisfaction throughout their visit.
• Keep all areas of the department you’re assigned clean and organized at all times
• Assist guests with check-in and check-out procedures, provide information about spa services and facilities, and respond to inquiries and requests promptly and courteously.
• Maintain a safe and secure environment for guests and staff by following safety protocols, monitoring spa facilities, and promptly reporting any safety hazards or incidents to the management team.
• Follow all company policies and procedures, including those related to guest service, employee conduct, and safety guidelines.
• Collaborate with colleagues and department leaders to ensure smooth daily operations, support other team members as needed, and contribute to a positive work environment.
• Be willing to work flexible hours, including evenings, weekends, and holidays, to accommodate the needs of the spa and its guests.
• Take initiative to expand knowledge and skills related to spa services, wellness practices, and customer service techniques through training and development opportunities.

Job Qualifications

• Preferred Education: High School Diploma or equivalent
• Preferred Experience: At least 1 year in the hospitality or wellness industry
• Flexibility to work evenings, weekends, and holidays as needed.

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Multi-Tasking - Ability to handle multiple tasks simultaneously and independently
• Rapport - Ability to establish clear-cut boundaries and relationships with coworkers and subordinates.

Physical Requirements

• Must be able to stand for extended periods of time, at least two hours intervals.  
• Must be able to work in a sitting position for an extended period of time; at least four hours.  
• Must be able to reach for specific objects at short distances in local working areas.  
• On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.  
• Capable of working in a fast-paced environment and in stressful situations.  
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.  
• May require local travel to various locations on business.