Island Spa & Sauna Full Time Women's Locker Room Attendant Edison, NJ · Full time

Welcome to Island Spa & Sauna, your serene Korean oasis in Edison, NJ. Since 2015, our team of 150 dedicated employees has crafted a haven where stress melts away, offering massages, sauna rooms, and more for your relaxation. Founded in 2011 by a passionate team, we've grown into a family-oriented space focused on creativity, exceptional service, and treating guests like family. Upholding Korean jjimjilbang culture, we provide a stress-free escape. Island Spa & Sauna is dedicated to providing a space that's home away from home. Join us in shaping our industry and sharing our values.

Description

Job Summary

We are currently seeking a dedicated and experienced Women’s Locker Room Attendant to join our team at Island Spa & Sauna. The attendant will play a crucial role in maintaining our high standards of customer service and ensuring that every guest receives a consistent and memorable experience. Working closely with Floor Management and other departments, the ideal candidate will maintain a safe and secure environment for guests in the Women’s Locker Room and Bathhouse while maintaining exceptional service and creating a welcoming atmosphere for our guests.



General Accountabilities

  • Ensure the safety of all guests in the locker room and bathhouse 
  • Greet and direct guests on policies and practices within the locker room and bathhouse
  • Manage guest appointments
  • Manage and track Spa Service Technician appointments
  • Test and chemically balance the tubs every two hours to comply with the New Jersey health code.
  • Provide Yoni steam services and handle guest intake
  • Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene. 
  • Develop and maintain a positive work environment with others. 
  • Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments. 
  • Be available and respond to inquiries and requests from guests pertaining to spa services, facility accommodations, and Island Spa policies and procedures. 
  • Coordinate with other departments through work communication platforms 
  • Drive sales for products and services offered by Island Spa.
  • Comply with quality assurance standards and expectations. 
  • Maintain a neat, tidy, and sanitary work area according to Island Spa Health and Safety standards. 


Job Qualifications

  • Minimum Education: High School Diploma or equivalent.
  • Minimum Experience: Some previous work-related experience in customer service. 


Competencies

  • Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
  • Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
  • Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Multi-Tasking - Ability to handle multiple projects simultaneously and independently




Physical Requirements

  • Must be able to stand for extended periods of time, at least two hours intervals.  
  • Must be able to work in a sitting position for an extended period of time; at least four hours.  
  • Must be able to reach for specific objects at short distances in local working areas.  
  • On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.  
  • Capable of working in a fast-paced environment and in stressful situations.  
  • Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.  
  • May require local travel to various locations on business.


Skills

  • Must possess excellent written and verbal communication skills
  • Must possess excellent interpersonal skills
  • Must possess excellent customer service skills
  • Must possess the ability to make decisions and problem solve
  • Ability to use computers
  • Ability to troubleshoot equipment with proper steps
  • Ability to operate spa software
  • Audio/visual aid (television, radio, iPad, etc. when applicable)


Salary

$15.5 - $17 per hour