Island Spa & Sauna Floor Manager Edison, NJ · Full time

Welcome to Island Spa & Sauna, your serene Korean oasis in Edison, NJ. Since 2015, our team of 150 dedicated employees has crafted a haven where stress melts away, offering massages, sauna rooms, and more for your relaxation. Founded in 2011 by a passionate team, we've grown into a family-oriented space focused on creativity, exceptional service, and treating guests like family. Upholding Korean jjimjilbang culture, we provide a stress-free escape. Island Spa & Sauna is dedicated to providing a space that's home away from home. Join us in shaping our industry and sharing our values.

Description

Job Summary

We are currently seeking a dedicated Floor Manager to join our team at Island Spa & Sauna. The Floor Manager will play a crucial role in maintaining our high standards of customer service and ensuring that every guest receives a consistent and memorable experience on the floor. Working closely with the Assistant General Manager, and Department Leaders, the ideal candidate will lead our floor departments on a daily basis in delivering exceptional service and creating a welcoming atmosphere for our guests.


General Accountabilities

  • Oversee the daily operations of the spa, including opening and closing procedures, inventory management, and cash handling when necessary.
  • Observe and manage employee performance and quality of work on the floor to ensure standards of roles are met.
  • Evaluate employee performances, communicate with Department Leaders, & execute disciplinary actions as needed
  • Collaborating closely with Department Leaders to ensure seamless daily operations.
  • Monitor facility maintenance and coordinate repairs or maintenance tasks as needed to ensure a safe and comfortable environment for guests and staff.
  • Implement and enforce spa policies and procedures to uphold quality standards and compliance with regulations.
  • Communicate effectively and diplomatically with guests, even in challenging situations.
  • Accountable for the effective management, optimization, and utilization of our Customer Relationship Management (CRM) platforms, including responding to guest complaints and inquiries in a timely and professional manner.
  • Mentor and coach staff members to enhance their skills, knowledge, and professionalism in delivering exceptional service to guests.
  • Provide leadership, guidance, and support to spa staff, fostering a positive work environment and promoting teamwork and collaboration.
  • Monitor customer feedback and resolve any issues or complaints in a professional and timely manner.
  • Ensure a welcoming and relaxing atmosphere for guests by maintaining cleanliness, orderliness, and ambiance throughout the spa facility.
  • Supervise and coordinate the activities of all attendants actively on shift.
  • Flexibly covering open shifts as needed to maintain operational continuity
  • Available to work a flexible schedule.
  • *The Company reserves the right to add or change duties at any time.


Job Qualifications

  • Required Education: High School Diploma or equivalent
  • Preferred Education: Bachelor's Degree
  • Preferred Experience: 1-2 years at Island Spa & Sauna, or management experience in the hospitality or wellness industry
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.


Competencies

  • Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
  • Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
  • Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.
  • Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Conserves company resources.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Design Develops and produces creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.
  • Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Gives recognition when appropriate.
  • Managing People - Includes staff in planning and decision-making processes; Makes self accessible to staff; Provides regular feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Improves processes, products, and services.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
  • Teaching/Training - Clearly explains concepts; Varies presentation style to satisfy different learning needs.
  • Multi-Tasking - Ability to handle multiple projects simultaneously and independently
  • Rapport - Ability to establish clear-cut boundaries and relationships with coworkers and subordinates.



Physical Requirements

  • Must be able to stand for extended periods of time, at least two hours intervals.  
  • Must be able to work in a sitting position for an extended period of time; at least four hours.  
  • Must be able to reach for specific objects at short distances in local working areas.  
  • On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.  
  • Capable of working in a fast-paced environment and in stressful situations.  
  • Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.  
  • May require local travel to various locations on business.


Benefits

  • Health Insurance
  • 401k matching
  • PTO


Salary

$52,400 - $62,400 per year