Isla Marketing Legal Intake Operations Manager Tampa, FL · Full time Company website

Apply for Legal Intake Operations Manager

Isla Marketing is a high‑performance lead generation company that builds, scales, and optimizes campaigns across multiple verticals — from finance to legal and beyond. We own and operate our own websites, funnels, and platforms, generating hundreds of thousands of qualified leads every month. What makes us stand out? Speed & Impact: We move fast — campaigns go from concept to live traffic in days, not months. In‑House Platforms: Our proprietary tools (like AdTide and Showcase) give us an edge in compliance, creative approvals, and scale. Small, Elite Team: Every hire is a high‑impact player. You’ll work directly with leadership, where your work has a clear and immediate effect on revenue. Creative Meets Technical: We don’t just push code — we build assets and systems that drive measurable growth. If you want to work on projects that are seen by millions, contribute to tools that change how performance marketing is done, and be part of a tight, results‑driven team, Isla Marketing is the place.

Description

Legal Intake Operations Manager

Location: Flexible (Remote or Tampa, FL preferred)

Company: Isla Marketing – a performance-driven lead generation company operating in finance, legal, home services, and more.

About the Role:

The Legal Intake Operations Manager ensures that leads generated for legal campaigns are handled efficiently, consistently, and in alignment with buyer expectations. This role bridges marketing performance with real-world intake outcomes.

You’ll work closely with intake partners, law firms, and internal teams to improve quality and conversion.

What You’ll Work On

Intake Workflow Management

• Oversee intake processes for mass tort and personal injury campaigns
• Coordinate with intake partners and law firms
• Ensure consistent lead handling standards

Quality & Performance Monitoring

• Track contact rates, dispute rates, and intake feedback
• Identify issues impacting conversion or quality
• Collaborate with marketing to improve outcomes

Process Optimization

• Help document intake best practices
• Support future in-house intake initiatives
• Improve communication between marketing and intake teams

What We’re Looking For

Must-Have Skills

• Experience with legal intake or lead handling
• Strong communication and organizational skills
• Comfort working with law firms and intake teams

Nice-to-Have / Bonus Skills

• Mass tort or personal injury experience
• Familiarity with call tracking and intake systems
• Experience optimizing intake processes

Mindset

• Detail-oriented and quality-focused
• Comfortable managing external partners
• Thinks in systems, not one-off fixes

How to Apply:

Send your resume and a brief overview of your legal intake or operations experience.