Iron Mountain Refrigeration and Equipment, LLC Customer Service Professional Pleasant Prairie, WI · Full time Company website

Apply for Customer Service Professional

Welcome to Iron Mountain Refrigeration & Equipment, where family values and exceptional service come together to create a unique shopping experience. Based in Pleasant Prairie, Wisconsin, our family-owned and operated business specializes in commercial refrigeration solutions with a comprehensive product line that includes everything from beverage coolers and commercial refrigerators to back bar coolers and display freezers. While we take pride in offering an extensive range of high-quality products tailored to meet diverse needs, it’s our commitment to exceptional customer service that truly sets us apart. Our dedicated team is here to provide personalized assistance and support, ensuring that every customer receives the attention and care they deserve. At Iron Mountain Refrigeration & Equipment, we’re not just delivering products—we’re building lasting relationships grounded in trust and excellence.

Are you a dedicated, growth-oriented individual seeking an exciting new challenge? Do you thrive in a fast-paced, dynamic environment where every day brings new opportunities to learn and grow? If you're ready to take on a career that offers growth potential and the chance to make a real impact, we want to hear from you!  

At Iron Mountain Refrigeration & Equipment, we believe in empowering our team members to use their strengths to drive success. We foster an environment that encourages innovation and values contributions from every member of the team. As part of our ongoing growth, we're looking for a motivated individual who is eager to grow both personally and professionally. If you're ready for a position that will challenge you, support your development, and reward your hard work, keep reading!  

The ideal candidate must be adaptable to changing responsibilities, thrive in a fast-paced environment, and be willing to take on new tasks as the company evolves. This is not a typical, monotonous role – expect plenty of learning opportunities and a chance to build a career with us!  

Key Responsibilities:  

• Answer and make customer calls and emails in a professional and timely manner.  
• Follow up on product inquiries and sales questions, providing accurate and clear information.  
• Process customer orders over the phone, including payment handling.  
• Assist customers with troubleshooting technical issues over the phone.  
• Keep accurate, thourough records of all customer interactions and communications.  
• Assist with daily order processing, shipment coordination, and file maintenance.  
• Track shipments and collaborate with freight terminals for timely delivery updates throughout each day.
• Handle shipping damage notifications and communicate with internal teams and carriers.  
• Participate in local outreach and networking events, which may occasionally require evening or weekend availability.  
• Perform additional office tasks as needed to support team goals.

Qualifications & Skills:  

• Minimum 3 years of previous customer service experience, with significant phone support history.  
• Proficient in Microsoft Office Suite with strong computer skills.  
• Exceptional organizational skills and attention to detail.  
• Ability to work independently and as part of a team. 
• Ability to listen to and apply verbal and written instruction and feedback professionally.
• Fluency in Spanish and experience with warehouse operations are a plus.  
• High school diploma or equivalent (required)  

Job Details:  

• Full-time position  
• Shift: 8:00 AM - 4:00 PM, weekdays  
• In-office position (no remote work available)  

Benefits:  

• 401(k) with company matching  
• Health, dental, and vision insurance  
• Paid time off  
• Career development opportunities