IP Consulting Inc Senior IT Technician - Network Security Remote · Full time Company website

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IP Consulting, Inc.’s mission is to be the trusted advisor that provides excellent customer service while helping organizations use technology to lower the barriers of communication and demonstrating how technology can be used to be more efficient and profitable. Some of the key values of IP Consulting Inc. include honesty and integrity, value-based relationships, excellence, accountability, commitment, trust, expertise, and innovation in all of our work product and relationships including our customers, colleagues, business partners and vendors. We will: • keep our commitments • demonstrate our expertise by always finding a way to get things done • be accountable to our customers and ourselves • demonstrate a passion for quality • strive to deliver a “wow” factor to our customers in each encounter • adhere to sound fiscal policies to ensure long-term financial stability

General Description

IP Consulting, Inc.’s mission is to be the trusted advisor that provides excellent customer service while helping organizations use technology to lower the barriers of communication and demonstrating how technology can be used to be more efficient and profitable.

Some of the key values of IP Consulting Inc. include honesty and integrity, value-based relationships, excellence, accountability, commitment, trust, expertise, and innovation in all of our work product and relationships including our customers, colleagues, business partners and vendors. 

We will:

·       Keep our commitments

·       Demonstrate our expertise by always finding a way to get things done

·       Be accountable to our customers and ourselves

·       Demonstrate a passion for quality

·       Strive to deliver a “wow” factor to our customers in each encounter 

·       Adhere to sound fiscal policies to ensure long-term financial stability

All IP Consulting Inc.’s employees are responsible for exhibiting our values and championing our mission. Our employees are responsible for growing and developing the organization’s perception with new and existing customers. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. You must be able to develop, document and communicate problems, solutions, and processes, in a clear and concise manner. You will normally work about 40 hours a week, but if customer schedules necessitate, extended hours will be required.

This is a fully remote position open to qualified candidates residing in eligible U.S. states. Due to varying state employment regulations, we are unable to hire from the following states at this time: Alaska, Arkansas, California, Colorado, Connecticut, Hawaii, Illinois, Louisiana, Maine, Massachusetts, Montana, Nebraska, New Jersey, New Mexico, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Washington, and Wyoming. We encourage applications from diverse backgrounds in permitted locations.

POSITION SUMMARY

We are IP Consulting, a business advisory center with people who just happen to live and love technology. Our expertise centers on network convergence, VoIP telephony, virtualization, and other heavy lifting. We are a team of enterprise thinkers and IT engineers and we excel at implementing core technology platforms for growing companies. We work hard and have fun along the way. Does this sound like the team you have been looking for?

We are currently seeking a highly motivated Senior IT Technician – Network Security with the drive and determination to develop and expand our market position by locating, developing, and closing business relationships. Our Senior IT Technician – Network Securitys operate as Trusted Advisors to our clients, enjoy the dynamic of a team-driven workplace, have a strong understanding of a broad portfolio of products including Cisco Unified Communications Systems, and are willing to invest in their continued technical training. If you are passionate about sales, have strong interpersonal skills, and enjoy working with innovative technology, we’d like to talk to you!

Our Senior IT Technician – Network Securitys are responsible for market share growth and fostering long-term relationships through the utilization of all available tools including web-based technologies, onsite meetings, and demonstrations. As an Senior IT Technician – Network Security, you will employ a consultative selling strategy, interpreting customer needs and providing a strategic technical roadmap for hardware, software, and systems while attaining appropriate sales goals and metrics. We look for candidates who are energetic and focused with a strong motivation to learn new technologies along with learning customer management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. You must be able to implement sales and marketing activities in order to meet company targets for retention, growth, and profitability. Documentation and team communication are key responsibilities. You will be expected to carry out your duties while following the organization’s format and procedures with unquestionable reliability and follow-through. We look for those that are self-directed, self-motivated and highly organized.

We believe in the power of developing our employees. To that effect, IP Consulting Inc. requires participation in ongoing training and attainment of manufacturer certifications to develop our employees’ overall IT skills.

If you are looking for a growing company that is not afraid to invest in the success of its employees, this is it. We are a dedicated and happy team and are looking for the right people to join us, it is you?

RESPONSIBILITIES

Primary Duties: 

• Design, deploy, configure, and maintain secure network infrastructure including firewalls, switches, routers, VPNs, and wireless systems
• Monitor client networks for security events; investigate, triage, and respond to incidents in accordance with SLAs
• Perform vulnerability assessments, patch management, and security hardening across client environments
• Implement and maintain endpoint protection, EDR/MDR, email security, MFA, and identity management solutions
• Lead and document network security projects, migrations, and upgrades from kickoff through closeout
• Serve as an escalation point for junior technicians and provide mentorship and knowledge transfer
• Maintain accurate documentation of client environments, configurations, change records, and incident reports
• Travel to client sites throughout West Michigan as required for installations, audits, and incident response
• Enhance customer loyalty and perception of IP Consulting through excellent technical service

General Requirements:

·       Strong consulting and communication skills, with the ability to explain technical concepts to non-technical audiences

·       Proven planning, prioritization, and organizational skills across multiple concurrent client engagements

·       Ability to learn quickly and adapt to changing requirements and emerging threats

·       Keen attention to detail and disciplined approach to documentation and change control

·       Confidence working directly with clients in both routine and high-pressure (incident) situations

·       Strong ability to work in a team-based environment

·       Self-starter with excellent time management and on-call responsiveness

·       Valid driver’s license and insurance with reliable transportation to travel to various client locations around West Michigan

Required Technical Skills:

·       5+ years of hands-on IT experience with at least 2–3 years focused on network security

·       Deep expertise with next-generation firewalls (e.g., Cisco Firepower/ASA, Fortinet, Palo Alto, SonicWall, Meraki MX)

·       Strong knowledge of LAN/WAN, VLANs, routing protocols, VPNs (IPsec/SSL), and wireless security (WPA2/3, 802.1X)

·       Experience with SIEM, IDS/IPS, EDR, and security monitoring tools

·       Working knowledge of Microsoft 365 / Azure AD security, Windows Server, and Active Directory hardening

·       Familiarity with security frameworks and compliance standards (NIST CSF, CIS Controls, HIPAA, PCI-DSS)

·       Familiarity with Linux and Linux-based security & networking tools

·       Proficient in Microsoft Office and IT ticketing/RMM platforms

·       Must have quiet space to work and a reliable, high-speed internet connection

Certifications Desired:

·       CompTIA Security+ (required or to be obtained within 6 months)

·       Cisco CCNA / CCNP Security

·       Fortinet NSE 4 or higher, Palo Alto PCNSA/PCNSE, or equivalent firewall certification

·       CISSP, CySA+, or CEH a strong plus

Desired experience:

5+ years in IT support/administration with demonstrated network security responsibilities, preferably in an MSP or multi-client environment

Required Education:

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or equivalent relevant experience

EQUAL EMPLOYMENT OPPORTUNITY (EEO) and NON-DISCRIMINATION STATEMENT

IP Consulting, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.