InZernet Technologies (IZT) Field Services / Level I Support Ann Arbor, MI · Full time

Apply for Field Services / Level I Support

InZernet Technologies is seeking a highly motivated and skilled Field Services / Level I Support Technician to join our growing team. This individual will be responsible for providing on-site and remote technical support to our clients, as well as performing maintenance and repairs on their systems. The successful candidate will have a strong understanding of hardware, software, networking, and operating systems, and will be able to troubleshoot and resolve technical issues in a timely and efficient manner.

Key Responsibilities:

• Provide on-site and remote technical support to clients, including troubleshooting, repair, and maintenance of hardware and software systems
• Install and configure hardware and software systems for clients
• Resolve issues with popular applications including Office 365 products, Quickbooks, and any other applications you may experience.
• Escalate issues to higher level support as needed
• Maintain accurate documentation of all technical support activities

Qualifications:

• Associates degree in a related field or equivalent experience
• Minimum of 2 years of experience in technical support or a related field
• Strong understanding of hardware, software, networking, and operating systems
• Ability to troubleshoot and resolve technical issues in a timely and efficient manner
• Strong communication and customer service skills
• Time management skills in order to fully utilize your time
• Ability to work independently and as part of a team

Note: This position involves approximately 20% field services and 80% level I support. The individual will be required to travel to client sites as needed. This will be reimbursed at the standard mileage rate.