InZernet Technologies (IZT)
APPS - Product Communication Specialist
Southfield, MI
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Full time
Product Communication Specialist
Description
As a Product Communication Specialist at IZT (Apps), you will play a crucial role in building and maintaining strong relationships with our clients. This role requires a detail-oriented individual skilled in technical writing, customer service, and software development project management.
Responsibilities:
- Regularly update status pages on current incidents to keep our clients informed about any issue related to our software platforms. This information will be precisely detailed for our non-technical customers to understand easily.
- Collaborate closely with our development team to ensure any changes made in their codes are fully outlined in our release notes.
- Take responsibility for generating comprehensive and clear release notes that highlight new releases and updates.
- Work directly with customers to understand their needs and expectations, ensuring their innovative ideas and feature requests are presented to our development team.
- Accurately track project timelines for new feature requests, communicating these timelines effectively with customers.
- Perform other administrative tasks related to these workflows when required.
Qualifications:
- A minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in technical writing, customer service, or product management.
- Excellent communication skills, both verbal and written.
- Prior experience with software development and release note generation.
- Outstanding customer service skills.
- Ability to manage multiple tasks effectively and efficiently.
- Knowledge of software development cycles and project management methodologies.
Join our dynamic and diverse team at IZT (Apps) as we continually improve our software platforms for the best user experience. We believe in innovation and client satisfaction, and we need you to help us achieve this goal.