InZernet Technologies (IZT) APPS - Application Support Specialist Southfield, MI · Full time

Apply for APPS - Application Support Specialist

We are seeking a dedicated Application Support Specialist to join our customer-focused team. This role will involve providing prompt, accurate, and efficient support to users of our suite of software applications across various shifts, ensuring 24/7 availability. The successful candidate will strive to become an expert in our applications to improve customer support and response times. 

Responsibilities:

- Providing excellent customer service to our users by resolving application issues efficiently and accurately.

- Becoming an expert on our application suite to effectively troubleshoot issues and assist customers.

- Working in a rotational shift system to ensure 24/7 support availability.

- Prioritizing and managing several open issues at one time.

- Documenting diagnosis, troubleshooting steps, and resolutions accurately in the service record system.

- Maintaining a professional, positive, and helpful demeanor while interacting with customers.

- Continuously finding ways to reduce response times and improve the overall support process.

Qualifications:

- Degree in Computer Science or relevant field.

- Prior experience in customer support, application support, or a related role.

- Superior knowledge of troubleshooting steps and support methodologies.

- Patient and professional attitude with a focus on customer satisfaction.

- Outstanding problem-solving and decision-making skills.

- Excellent verbal and written communication skills.

- Desire to learn new technologies and strive for continuous improvement.

If you are a motivated individual with a passion for problem-solving and helping customers, we would like to meet you. Join our team and contribute to an environment that encourages growth and expert-level proficiency.