International Council for Helplines, Inc Accreditation Examiner Remote · Part time Company website

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ABOUT INTERNATIONAL COUNCIL FOR HELPLINES International Council for Helplines (ICH) is a helpline membership organization with a mission to inspire, educate, and accredit helpline programs which offers support to individuals in crisis and emotional distress. Our vision is that everyone has access to effective emotional support. We have been accrediting helpline organizations for over 55 years, and as an accrediting body, we are solely dedicated to establishing helpline best practice standards. We are a fully remote organization and currently have over 120 members. Why join the ICH Team? You can work alongside industry leaders and subject matter experts in the helpline and/warmline field. We are a 100% remote organization with our staff and examiners located all over the world.

Key Responsibilities:

•      Serve as the lead examiner for assigned accreditation and reaccreditation reviews, collaborating with contract co-examiners to evaluate evidence, discuss findings, and develop accreditation recommendations.

•      Review applications, component responses, policies, procedures, and supporting documentation to evaluate compliance with ICH accreditation standards.

•      Conduct virtual interviews, and other examination activities.

•      Prepare accreditation findings, recommendations, reports, and contingencies reviews.

•      Collaborate with the Accreditation Coordinator and Director of Accreditation and Credentialing to support a consistent accreditation process.

•      Participate in examiner calibration, training, and quality assurance activities.

•      Contribute to the review and development of accreditation standards, examiner guidance, and accreditation resources.

•      Conduct research and benchmarking activities to support accreditation best practices and quality improvement.

•      Develop tools, templates, self-assessment resources, training materials, and other resources that support organizations throughout the accreditation and reaccreditation process.

•      Manage and complete accreditation-related projects and special assignments as needed.

 

Required Qualifications:

•      Experience in accreditation, compliance, quality assurance, program evaluation, auditing, standards implementation, helpline operations, or a related field.

•      Experience working in the helpline and/or warmline field.

•      Strong understanding of accreditation principles, quality frameworks, or compliance systems.

•      Experience working with nonprofit, educational, healthcare, or human services organizations.

•      Ability to evaluate information objectively and apply standards consistently and fairly.                             

•      Ability to communicate clearly and professionally with diverse stakeholders (member organizations, leaders, examiners, committees).

•      Demonstrated ability to facilitate discussions and work collaboratively with internal and external stakeholders.

•      Strong analytical, organizational, and report-writing skills with strict attention to detail.

•      Demonstrated ability to manage multiple reviews, projects, and deadlines simultaneously.

•      Ability to maintain confidentiality, impartiality, neutrality, and professional ethics in all assessment activities.

•      Ability to conduct interviews, review documentation, and prepare clear, evidence-based findings and recommendations.

•       Competency using Microsoft 365 products including excel, word, outlook, and SharePoint.

 

Preferred Qualifications:

•      Bachelor's degree in a relevant field such as business, social services, education or a related discipline

•      Working knowledge of ICH accreditation (e.g., worked for an organization who has completed an ICH accreditation).