Insight Vision Care Patient Care Coordinator Edina, MN · Full time Company website

Apply for Patient Care Coordinator

Insight Vision Care is a privately owned ophthalmology and optometry practice located in Edina. Our mission is to provide the best care to our patients. Dr. Jafar Hasan is fellowship trained in pediatric ophthalmology and adult strabismus. He sees patients for medical consultations and comprehensive exams. Dr. Afira Hasan sees patients for comprehensive care and contact lenses.

Responsibilities include overseeing front desk operations, ensuring an outstanding patient experience, and supporting efficient clinic flow. This individual will serve as both a hands-on team member and a leader, setting the tone for service excellence. 

Key Responsibilities: 

• Greet and assist patients in a warm, professional, and efficient manner 
• Manage patient check-in and check-out processes with accuracy and attention to detail 
• Handle incoming calls and patient inquiries promptly and effectively 
• Ensure a seamless and positive experience for every patient interaction 
• Provide day-to-day guidance and support to front desk staff 
• Set and uphold high standards for customer service and professionalism 
• Promote a positive, collaborative team environment 

Administrative Support 

• Provide general administrative support to the practice 
• Maintain accurate patient records and documentation 
• Support nightly audit process 
• Additional duties as assigned 

Qualifications 

• 2+ years of experience in front desk, healthcare, or hospitality settings 
• Strong customer service skills with a friendly, professional demeanor 
• Excellent communication and interpersonal skills 
• Highly organized with strong attention to detail 
• Ability to multitask and thrive in a fast-paced environment 
• Experience with medical terminology or healthcare workflows preferred 
• Bilingual or multilingual abilities are a plus 

What We Offer:

• A supportive, team-oriented culture
• Opportunity for growth and advancement
• The ability to make a meaningful impact on patient experience
• Competitive compensation based on experience