Insight Carolinas PLLC Bilingual Administrative Support Charlotte, NC · Part time Company website

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Dr. Ashli Kurian and Dr. Kevin Kurian founded Insight Carolinas in 2022 to improve equity and accessibility of mental health care, specifically quality and timely psychological assessment across the lifespan, for individuals and families across the Carolinas.

While there are needs for mental health services in general, there are particularly large service gaps for assessment services, particularly for people wishing to use their private insurance or Medicaid benefits for payment. We find it unacceptable that many in North Carolina are left waiting many months or even years for diagnoses to access much-needed treatments.

Our providers have years of experience assessing a broad range of mental health concerns from developmental disorders such as autism spectrum disorder, to mood disorders (e.g. depression, anxiety, bipolar disorder), to trauma, to behavioral concerns, to executive functioning concerns such as ADHD, thought disorders (e.g. schizophrenia spectrum), and personality disorders.

In 2024, we expanded our service line to include psychotherapy services and veteran support.

We are fulfilling our mission to bridge the service gap!

Locations: Ballantyne (Charlotte) and Concord, NC

Insight Carolinas is seeking a warm, organized, and dependable Bilingual Administrative Support team member to assist our Spanish-speaking clients throughout the assessment process. This role combines client communication, scheduling support, administrative tasks, and translation services.

Depending on the candidate's location and practice needs, there may be opportunities to provide in-person support at one or both office locations.

Compensation & Schedule

• $21-$23 per hour, based on experience
• Part-time position
• Consistent weekday availability required to support scheduling and client needs
• Flexible schedule with hours primarily occurring during standard business hours
• Ideal for someone seeking meaningful part-time work, including stay-at-home parents returning to the workforce

Responsibilities

Client Communication & Translation

• Serve as the primary contact for Spanish-speaking clients and families
• Make outreach and follow-up phone calls
• Assist families with paperwork and appointment preparation
• Translate communications between clients and providers as needed

Appointment Support

Provide translation support during:

• Testing intake appointments
• Psychological testing appointments
• Feedback sessions
• Other clinical appointments requiring Spanish-language support

Administrative Support

• Assist with scheduling and appointment coordination
• Track completion of required paperwork
• Maintain accurate client records
• Support providers with administrative tasks as needed

Qualifications

• Fluent in both English and Spanish (required)
• Strong verbal and written communication skills
• Previous experience in administrative support, healthcare, education, customer service, or mental health settings preferred
• Professional interpretation or translation experience preferred but not required
• Comfortable working with children, adults, and families
• Proficient with Microsoft Office Suite

Technology Requirements

• Comfortable using scheduling software, email, and virtual meeting platforms
• Ability to learn and navigate new technology systems
• Reliable high-speed internet for virtual components of the position
• Comfortable assisting clients with electronic forms, patient portals, and virtual appointments

What We're Looking For

The ideal candidate is:

• Friendly and approachable
• Highly organized and detail-oriented
• Dependable and professional
• Comfortable multitasking and managing priorities
• Able to work independently and as part of a team
• Compassionate and patient when supporting clients and families

Why Insight Carolinas?

• Supportive, family-oriented culture
• BCBS health insurance (50% company-paid for employees working 30+ hours/week)
• 401(k) with company match
• Up to 5 days PTO for part-time employees
• Quarterly staff appreciation events
• Professional growth opportunities
• Meaningful work helping underserved families access mental health services

About Insight Carolinas

Founded in 2022 by Drs. Ashli and Kevin Kurian, Insight Carolinas provides psychological assessment and psychotherapy services for children, adolescents, and adults.