Infotainment.com
Technical Support Associate
Oviedo, FL
·
Full time
We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our growing team. In this role, you will be responsible for providing technical assistance and support for our products, troubleshooting issues, and ensuring customer satisfaction. You will work closely with the sales, product, and engineering teams to resolve complex issues and deliver an exceptional user experience.
Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Diagnose and troubleshoot software, hardware, and connectivity issues related to infotainment systems
- Provide step-by-step technical instructions and solutions to resolve customer problems
- Escalate complex issues to appropriate internal teams when necessary
- Document customer interactions, technical issues, and solutions in the support ticketing system
- Assist with product installation guidance, updates, and basic configuration
- Follow up with customers to ensure their issues are resolved to their satisfaction
- Identify patterns or recurring issues and suggest improvements to support processes or products
- Stay up to date with product knowledge, company services, and support protocols
Requirements:
- High school diploma or equivalent
- 1+ year of experience in a technical support or helpdesk role
- Strong knowledge of infotainment systems, automotive electronics, or consumer electronics preferred but not required
- Excellent problem-solving and analytical skills
- Strong communication skills, both written and verbal
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools
- Patience and a customer-first attitude
Salary
$18 - $20 per hour