Infotainment.com Sales Advisor Oviedo, FL · Full time

Apply for Sales Advisor

Responsibilities

Job responsibilities include but are not limited to the following:

• Handles customer communication via calls, texts, chats, and tickets regarding orders, product inquiries, and returns.
• Provide accurate information about products, pricing, and availability.
• Efficiently enter and process sales orders, returns, and customer inquiries.
• Builds rapport with customers to foster repeat business up to and including product or service related issues.
• Identify and escalate situations requiring urgent attention
• Communicate clearly and effectively with other departments to resolve customer issues quickly and ensure satisfaction
• Maintain up-to-date knowledge of product features and benefits
• Meets performance expectations of the position regarding customer service quality, sales goals, and revenue targets.

Technical Support Representative Qualifications / Skills:

• Ability to multitask
• Ability to work independently or in a team environment
• Excellent customer service skills
• Independent, reliable, self-motivated, and detail-oriented
• Customer-focused attitude and positive team orientation
• Strong interpersonal skills
• Strong troubleshooting and critical thinking skills
• Excellent verbal communication skills

*On-the-job training relating to our specific products will be provided.

Requirements:

• High school diploma or general education degree (GED)
• Customer service or sales experience
• A background check will be conducted as part of the hiring process

Shift:

Monday- Friday

9:00am- 5:30pm

Compensation:

Every new associate gets 6 months of hands training starting at $18.00 per hour. After training is complete, you will move to a pay structure that includes hourly and commission pay.