Infotainment.com Sales Advisor Oviedo, FL · Full time

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Infotainment.com is a small business but growing fast! We specialize in factory automobile radio & accessory upgrades for Chrysler/Dodge/Jeep/RAM, Ford, GM, and Toyota. We make easy, plug-and-play, DIY upgrades that anyone can install with confidence. Providing that standard of quality and service would require innovative technical solutions.​ Our investment into research and development gives customers the security of knowing we’re committed to our discipline for the long-term. We continually research new product offerings and find ways to improve existing products. Our relationship with manufacturers and vendors makes us the most reliable source for OEM infotainment replacements and upgrades. We are looking for Candidates that are quick learners, team players, express a positive attitudes, pay attention to detail, and have excellent work ethic.

Responsibilities

Job responsibilities include but are not limited to the following:

• Handles customer communication via calls, texts, chats, and tickets regarding orders, product inquiries, and returns.
• Maintain up-to-date knowledge of product features and benefits
• Provide accurate information about products, pricing, and availability.
• Efficiently enter and process sales orders, returns, and customer inquiries.
• Builds rapport with retail customers and B2B accounts to foster repeat business.
• Communicate clearly and effectively with other departments to resolve customer issues quickly and ensure satisfaction
• Meets performance expectations of the position regarding customer service quality, sales goals, and revenue targets.

 

 

Technical Support Representative Qualifications / Skills:

• Ability to multitask
• Ability to work independently or in a team environment
• Excellent customer service skills
• Independent, reliable, self-motivated, and detail-oriented
• Customer-focused attitude and positive team orientation
• Strong interpersonal skills
• Strong troubleshooting and critical thinking skills
• Excellent verbal communication skills

 

*On-the-job training relating to our specific products will be provided.

 

Requirements:

• High school diploma or general education degree (GED)
• Two years of customer service or sales experience
• A background check will be conducted as part of the hiring process

 

 

Job Type:

Full-time

 

Shift:

Monday- Friday

9:00am- 5:30pm

 

Compensation:

Every new associate gets 6 months of hands training starting at $18.00 per hour. After training is complete, you will move to a commission pay structure.