Infotainment.com Customer Support Representative Oviedo, FL · Full time

Infotainment.com is a small business but growing fast! We specialize in factory automobile radio & accessory upgrades for Chrysler/Dodge/Jeep/RAM, Ford, GM, and Toyota. Candidate must be an automotive enthusiast, quick learner, team player, express a positive attitude, pay attention to detail, and have an excellent work ethic to be considered.

Description

Responsibilities

Job responsibilities include but are not limited to the following:

  • Assist customers via ticket, chat, and phone
  • Diagnose and resolve customer issues
  • Redirect problems to appropriate management or department
  • Identify and escalate situations requiring urgent attention
  • Communicate clearly and effectively with other departments to resolve customer issues quickly and ensure satisfaction

Qualifications / Skills:

  • Ability to multitask
  • Ability to work independently or in a team environment
  • Excellent customer service skills
  • Independent, reliable, self-motivated, and detail-oriented
  • Customer-focused attitude and positive team orientation
  • Strong interpersonal skills
  • Strong troubleshooting and critical thinking skills
  • Excellent verbal communication skills

*On-the-job training relating to our specific products will be provided.

Requirements:

  • High school diploma or general education degree (GED)
  • Two years of customer service experience
  • A background check will be conducted


Salary

$18 - $20 per hour