Influxinfosys
SAP Service Management Consultant
Remote
·
Contractor
Company website
We are looking for an experienced SAP Service Management Consultant to support a critical service management and repair operations initiative. The ideal candidate will have strong expertise in SAP Service Management and/or SAP CRM Service with deep knowledge of the CRM One Order Framework.
About Influxinfosys
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Description
Key Responsibilities
- Lead and support SAP Service Management solutions with a strong focus on in-house repair and service processes
- Analyze customer business requirements and translate them into effective SAP functional and technical solutions
- Collaborate closely with business stakeholders, functional teams, and technical teams to ensure successful project delivery
- Navigate complex business and system landscapes to ensure end-to-end solution alignment
- Provide expert guidance on SAP Service Management best practices and service process optimization
- Work with stakeholders to improve service operations, repair workflows, and overall system efficiency
- Support full project lifecycle activities including solution design, testing, deployment, and post-go-live support
- Ensure solutions are aligned with business objectives, compliance standards, and operational needs
Required Skills & Experience
- Strong hands-on experience in SAP Service Management (CS/SM modules)
- Proven expertise in in-house repair processes within SAP environments
- Alternatively, strong experience in SAP CRM Service module
- Deep understanding of SAP CRM One Order Framework
- Ability to quickly analyze and understand customer business processes and map them to SAP solutions
- Strong analytical thinking and structured problem-solving skills
- Self-driven professional with ability to work independently with minimal supervision
- Ability to perform effectively in a fast-paced, dynamic project environment
- Experience in end-to-end SAP solution delivery including design, configuration, and support
Preferred Qualifications
- Experience in complex service management or enterprise support environments
- Strong communication and stakeholder management skills
- Proven ability to work with cross-functional business and technical teams
- Prior experience in customer service, warranty management, and repair lifecycle processes
- Experience driving process improvements and system optimization initiatives
Salary
$80 - $90 per hour