Position Overview
The Business Management Specialist plays a key role in supporting organizational readiness, stakeholder engagement, and the successful implementation of modernization initiatives. This position acts as a bridge between leadership, technical teams, and business users to ensure alignment, clear communication, and effective change management throughout the program lifecycle.
Key Responsibilities
Business Operations & Administrative Support
- Provide day-to-day operational and administrative support for the OBIS Modernization Program
- Assist in developing and tracking the program’s Operational Work Plan
- Maintain program documentation, records, and status trackers for audit readiness
- Coordinate with IT teams, HR, and resource management for staffing and onboarding activities
Business Process & Program Improvement
- Analyze and document current (“as-is”) and future (“to-be”) business processes
- Identify opportunities for process optimization, automation, and efficiency improvements
- Track KPIs and support reporting on program progress, risks, and milestones
- Recommend improvements in governance, documentation, and operational workflows
Required Qualifications
- Minimum 10+ years of relevant IT and business experience
- Experience supporting large-scale projects with cross-functional teams
- Strong experience managing communications in complex environments
- Excellent writing, editing, and presentation skills
- Experience with business process mapping and requirements documentation
- Experience facilitating sessions with stakeholders, SMEs, and business users
- Familiarity with web applications and modern application architectures
Key Skills
- Business analysis and process improvement
- Stakeholder engagement and communication
- Change management and program coordination
- Documentation and reporting
- Strong analytical and organizational skills