Infinity Worldwide Vacations Inc Tour Operations Coordinator Remote · Full time Company website

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Be Happy; Be Inspired; Be in the Moment!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 21 years in travel, Infinity Worldwide Vacations creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes, and countless joy-filled memories in more than 60 countries on six continents across the globe.

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), Special deals with travel partners like Marriott, Expedia, IATA/IATAN, and Norwegian Cruise Line to name a few.

Infinity Worldwide Vacations Inc. is seeking a passionate and detail-oriented individual to join our team as a Tour Operations Coordinator who will report to the Managing Director

Job Title: Tour Operations Coordinator

Job Type: Full-time

Location: Remote

Responsibilities:

• Confirm details with all suppliers with all dates, tour codes, and service details, reconfirm payment details, advising who their contacts for operation (approx. 2 months before the season starts)
• Reconfirm all services for escorted tour programs and independent programs
• Monitor Tour Manager flight bookings for cost control and timing purposes
• Assess the need for pre-/post-accommodation for Tour Managers and obtain approval from the Regional Manager
• Create and distribute all tour documents for the Tour Managers
• Confirm all transfers and optional tours in the reservation system for each tour departure
• Create and distribute welcome/departure letters for all tour departures
• Organize appropriate distribution of branded materials, tablets, and debit cards for the season based on Tour Manager’s assignments
• Process canceled departure dates by canceling local services (except hotels) and informing the IWV Team to release the hotel space for the canceled date
• Work in conjunction with Accounting to make sure all vendors requiring prepayment are paid as per contract terms
• Assist the Accounting Department with Tour Manager reconciliation issues
• Review and take ownership of all assigned trips. Be acknowledged as the definitive and credible source of information for detailed delivery questions from other internal sources, Tour Managers, or guests.
• Monitor quality aspects of the Tour Series, Tour Managers, and vendors and provide necessary updates to Regional Manager and Product Development/Contracting as needed throughout the season.
• Create and update all templates for each Tour Series for the season using the technical Itineraries
• Communicate with tour guides, vendors, and clients to ensure all details are in place for each tour
• Handle any issues or emergencies that may arise during tours, providing quick and effective solutions
• Other related duties assigned

Requirements:

• Bachelor's degree in Hospitality, Tourism, or a related field is preferred
• Previous experience in tour operations or travel & tourism related field
• Excellent organizational and communication skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Knowledge of travel industry trends and destinations
• Proficiency in Microsoft Office and travel booking software (Softrip)

At Infinity Worldwide Vacations Inc., we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Please note that we do not inquire about criminal backgrounds during the hiring process.

If you are passionate about travel and have a strong background in tour operations, we would love to hear from you. Join our team and help create unforgettable experiences for our clients around the world. Apply now!