Infinity Worldwide Vacations Inc Global Operations Specialist Remote · Contractor Company website

Apply for Global Operations Specialist

Be Happy; Be Inspired; Be in the Moment!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 21 years in travel, Infinity Worldwide Vacations creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes, and countless joy-filled memories in more than 60 countries on six continents across the globe.

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), Special deals with travel partners like Marriott, Expedia, IATA/IATAN, and Norwegian Cruise Line to name a few.

Responsibilities:

1. Service Confirmation: Secure confirmations of services for FIT (Fully Independent Traveler) and Group Divisions teams to facilitate tour selling processes for global destinations.
2. Supplier Communication: Communicate daily with global suppliers to obtain confirmations of travel itineraries, including hotel accommodations, transportation, sightseeing tours, car rentals, airline reservations, and rail ticketing.
3. Special Requests and Inquiries: Assist with special requests and address inquiries from both internal teams and external clients regarding travel arrangements and services.
4. Document Distribution: Distribute travel documents to clients, ensuring accurate and timely delivery of itineraries, tickets, and other relevant information.
5. Quality Control and Review: Conduct thorough quality control and detailed review of trip operations to ensure the accuracy and integrity of the information provided to suppliers and travelers.
6. Cross-Department Collaboration: Work in liaison with other departments, including Accounting, Air Department, and Sales, to ensure smooth operations and accurate information exchange.
7. Problem Resolution: Address and resolve any issues or discrepancies that arise during the booking and confirmation process, ensuring customer satisfaction and seamless travel experiences.

Requirements:

1. Education: A high school diploma or equivalent is required; a bachelor's degree in a related field such as Tourism, Hospitality, or Business is preferred.
2. Experience: Prior experience in travel operations, customer service, or a related field is required. Experience working with global suppliers and managing travel arrangements is highly desirable.
3. Communication Skills: Strong written and verbal communication skills to interact with suppliers, clients, and internal teams effectively.
4. Attention to Detail: Excellent attention to detail to ensure accuracy in travel itineraries and other travel-related information.
5. Problem-Solving Skills: Ability to identify, analyze, and resolve issues that may arise during the tour selling and confirmation process.
6. Organizational Skills: Strong organizational and multitasking skills to manage multiple tasks and deadlines efficiently.
7. Technology Proficiency: Proficiency with common office software (e.g., Microsoft Office) and travel-related systems or databases.
8. Teamwork: Ability to work collaboratively with other departments and teams.
9. Flexibility: Willingness to adapt to changing requirements and work in a fast-paced environment.