Key Responsibilities
Mental Performance & Client Services
- Conduct mental performance sessions tailored to each client's goals and needs.
- Help clients strengthen focus, confidence, motivation, resilience, and performance under pressure.
- Develop individualized strategies to support goal setting, mindset development, emotional regulation, and sustainable behavior change.
- Support clients in identifying mental barriers and developing practical tools to overcome them.
- Track client progress and adjust strategies based on goals and outcomes.
- Maintain accurate client records and documentation in accordance with Infinite Healing's policies and applicable professional standards.
- Collaborate with the Infinite Healing team to support an integrated, whole-person wellness experience.
- Maintain appropriate professional boundaries and practice within the scope of training, credentials, and applicable regulations.
Client Experience & Retention
- Build strong, professional relationships with clients to support engagement and continued progress.
- Encourage appropriate rebooking and continuity of care.
- Identify opportunities to support clients through additional services or packages when clinically and professionally appropriate.
- Communicate effectively with the Client Experience Coordinator team to ensure a seamless client experience.
- Maintain a professional, welcoming, and supportive environment consistent with Infinite Healing's standards.
Business Growth & Development
- Help grow the mental performance service line by building and maintaining a client base.
- Participate in appropriate community outreach, networking, workshops, and educational opportunities.
- Support the promotion of mental performance services and packages.
- Develop relationships with potential referral partners, businesses, athletes, teams, and other appropriate client populations.
- Contribute ideas for new programs, workshops, and service offerings that align with Infinite Healing's mission.
- Take ownership of personal performance goals and contribute to the continued growth of the business.
Performance Standards & Accountability
- Meet the role-specific key performance indicators (KPIs) established by Infinite Healing.
- Maintain appropriate client rebooking, retention, and service delivery standards.
- Follow Infinite Healing's Compensation & Growth Path, including commission eligibility, performance-based bonuses, and advancement requirements.
- Accurately document services delivered and revenue generated.
- Follow all company policies regarding package sales, discounts, refunds, complimentary services, credits, and other revenue adjustments.
- Participate in performance reviews and professional development as required.
Other Duties
- Perform additional responsibilities as assigned by management that are consistent with the position and the employee's qualifications.
Qualifications
Required:
- Master's degree in mental performance, counseling, psychology, sports psychology, or a related field.
- Relevant education, training, or experience in mental performance consulting, coaching, psychology, or a related discipline.
- Strong communication and interpersonal skills.
- Ability to build trust and establish professional client relationships.
- Self-motivated, organized, and accountable for individual performance.
- Strong goal-setting, problem-solving, and client engagement skills.
- Willingness to participate in business development and contribute to revenue growth.
- Ability to maintain appropriate professional boundaries and work within the scope of training, credentials, and applicable regulations.
Preferred:
- Experience in mental performance consulting, performance coaching, sports psychology, or a related field.
- Experience working with athletes, professionals, entrepreneurs, teams, or individuals pursuing personal growth.
- Experience with client retention, service sales, package sales, or relationship-based business development.
- Familiarity with trauma-informed, integrative, or whole-person wellness approaches.
- Relevant professional certifications or advanced education.
Schedule
- Hours: Flexible, based on client demand and business needs.
- Scheduling: Sessions will be scheduled around client availability and the consultant's agreed-upon availability.
- Evenings and weekends: Availability to work evenings and weekends may be required based on client scheduling and business needs.
- Growth: Opportunity to increase client volume and earnings as the mental performance service line grows.
- Hybrid responsibilities: Scheduling for Mental Performance Consultant services will be coordinated with existing Client Experience Coordinator responsibilities.
This role offers flexibility and autonomy while maintaining accountability for client service, performance standards, and business growth.
Compensation & Benefits
- Commission-based compensation in accordance with Infinite Healing's Compensation & Growth Path.
- Eligibility for applicable biweekly revenue-based bonuses, subject to the compensation plan's requirements and performance tiers.
- Opportunities for compensation growth based on established performance criteria.
- Commission eligibility is determined by the compensation plan's definitions of eligible revenue, service delivery, package redemption, and exclusions.
- Access to applicable employee wellness benefits in accordance with company policies.
Important: All compensation, bonus eligibility, commission calculations, and advancement opportunities are governed by the current Compensation & Growth Path. This job description does not establish a separate commission rate or override the compensation plan.
Work Environment
- Collaborative, supportive team environment.
- Opportunity to build a specialized service line within an established wellness business.
- Flexible scheduling with an emphasis on client outcomes and professional accountability.
- Opportunities for professional development and long-term growth within Infinite Healing.
Please note: This job description may evolve as the needs of Infinite Healing grow, reflecting the dynamic and expanding nature of the role.