Incingo Source Management Claims Operations & Revenue Cycle Manager Ann Arbor, MI · Full time Company website

Apply for Claims Operations & Revenue Cycle Manager

No matter the claim, the Incingo team is prepared. Our national presence is matched with a personal, boutique method that yields transformative results for every client. We define our process by the superior customer service and communication that is crucial for patient and client success in the workers’ compensation space.

Our experts also have a long track record of workers’ comp cost containment for every key player involved, including adjusters, payors, municipalities, physicians, clinics, vendors, nurse case managers, and attorneys.

Unlike larger workers’ compensation claims management organizations, Incingo has built an intimate network of national healthcare providers, surgeons, and vendors who trust and appreciate our process. We care deeply about every patient outcome. Our hands-on approach provides the guidance you deserve, backed by the experts who understand.

Claims Operations & Revenue Cycle Manager

Location: Novi, Michigan

Schedule: Full-Time | Hybrid Available

Preferred Candidate Location: Michigan

About Incingo

Incingo is a medical cost containment company serving the workers’ compensation industry. We coordinate the delivery of durable medical equipment, medical supplies, transportation, home health care, home modifications, and other ancillary services through a nationwide network of vendor partners.

We are seeking a Claims Operations & Revenue Cycle Manager to oversee the operational and financial lifecycle of workers’ compensation referrals.

Position Summary

This role is responsible for managing claims-related service operations from authorization and coordination through billing, collections, and payment resolution.

The ideal candidate has experience in workers’ compensation, healthcare operations, medical billing, revenue cycle management, or ancillary healthcare services and is comfortable leading both people and processes.

Key Responsibilities

• Oversee workers’ compensation referrals from authorization through service completion.
• Manage workflows involving DME and medical supplies, transportation, home health, home modifications, and other ancillary services.
• Ensure timely coordination, accurate documentation, and strong client service.
• Oversee billing, accounts receivable, collections, payment follow-up, and resolution of billing issues.
• Monitor A/R aging, billing accuracy, collections, and other revenue cycle performance metrics.
• Manage vendor performance, service quality, pricing, and operational escalations.
• Lead and develop team members responsible for service coordination, claims operations, and revenue cycle activities.
• Identify workflow improvements and opportunities to increase efficiency, accountability, and financial performance.
• Provide regular reporting on operational, vendor, and revenue cycle performance.

Qualifications

• 5+ years of experience in workers’ compensation, healthcare operations, claims operations, medical billing, revenue cycle management, or a related field.
• Leadership or supervisory experience preferred.
• Strong understanding of billing, A/R, collections, and payment resolution.
• Experience managing vendors, providers, clients, or service partners.
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

Experience in workers’ compensation, medical cost containment, DME, transportation, home health, home modifications, catastrophic care coordination, or provider/vendor network management is highly desirable.

Work Environment

This is a full-time position based in Novi, Michigan with hybrid flexibility. Preference will be given to candidates located in Michigan.