Aseva is hiring an Account Manager to own day-to-day relationships for a portfolio of customers and ensure they receive responsive, high-quality service. You will run a consistent cadence of customer touchpoints, including Quarterly Business Reviews, coordinate service changes and projects across internal teams and vendors, and communicate clearly during incidents and escalations. The role is both retention- and growth-oriented, with incentives tied to performance.
Responsibilities
- Own relationships and be the primary point of contact for assigned accounts
- Lead Quarterly Business Reviews and ongoing strategic check-ins
- Identify customer needs, propose solutions, and drive renewals and expansion
- Coordinate service changes and projects with internal teams and vendors
- Manage customer communications during incidents and escalations
- Maintain accurate notes, activities, and pipeline updates in HubSpot
- Partner with Sales and Engineering to ensure smooth onboarding and handoffs
- Improve processes and customer experience through feedback and follow-through
Qualifications
- 2+ years in account management, customer success, or client services
- Experience in managed IT, telecom, ISP, UCaaS, or B2B technology preferred
- Strong written and verbal communication, especially with executives and IT leaders
- Organized, dependable, and comfortable managing multiple priorities
- Familiarity with CRMs (HubSpot preferred)
Compensation
$72,000 - $81,000 + Incentive Compensation