Imperium Data Networks LLC AM - Account Manager Tampa, FL · Full time Company website

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Founded in 2013 and headquartered in Tampa, Imperium Data Networks is a full-service IT solutions provider — network hardware, telecommunications, and the engineering and support that turns it all into working systems. Every customer engagement comes with real pre-sales engineering, real post-sales support, and lifetime warranties on the hardware we sell. That approach has earned us spots on the Inc. 5000, CRN's Solution Provider 500, MSP 500, and Tech Elite 250, along with recognition from the U.S. Chamber of Commerce and the Tampa Bay Business Journal. We're small enough that what you do gets noticed, and big enough to deliver meaningful, high-stakes work for national customers. We hire for curiosity, technical strength, and the kind of teammates you actually want to work with. If you're looking for a place where your work has impact and your career has room to grow, we'd like to hear from you!

ABOUT THE ROLE

Imperium Data Networks is hiring an Account Manager to serve as the operational and administrative backbone of our sales and operations teams. The role carries every deal forward, from quoting new opportunities and renewals, to cutting purchase orders, to keeping vendors and customers aligned, all the way through signature to invoicing.

You will be the point of contact for customers on order status and day-to-day operational questions, and the person Account Executives and Solution Architects count on to keep deals moving and details from getting missed.

This role suits someone who thrives in a fast-paced environment, enjoys problem solving, and takes pride in being the person the sales team can rely on.

KEY RESPONSIBILITIES

Sales Support and Quoting

•    Create accurate customer quotes, proposals, and renewal opportunities.

•    Partner with Account Executives and Solution Architects to meet pricing and profitability goals.

•    Support deal registrations, sales presentations, reporting, and administrative tasks.

Order and Vendor Management

•    Process customer orders, purchase orders, and invoicing activities.

•    Coordinate with distributors, manufacturers, and suppliers to track and fulfill orders.

•    Build strong vendor relationships. Negotiate pricing and terms when the opportunity presents itself.

Customer Experience

•    Serve as a primary contact for order updates and operational support.

•    Provide responsive, professional customer service. Reach out with updates before customers have to ask.

•    Build trusted customer relationships throughout the sales lifecycle.

Data and Contract Administration

•    Maintain accurate CRM, CPQ, and ERP records.

•    Track contracts, subscriptions, support agreements, and renewals.

•    Manage RMAs, returns, replacements, and related documentation.

Collaboration

•    Work closely with sales, finance, procurement, logistics, and marketing teams.

•    Participate in sales and operations meetings and recommend process improvements.

QUALIFICATIONS

Experience

•    2+ years in sales support, account management, sales operations, customer service, or an administrative role.

•    Experience in technology, MSP, telecommunications, distribution, or VAR environments preferred.

•    College degree or equivalent work experience preferred.

Technical Skills

•    Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

•    Experience with CRM platforms such as Salesforce.

•    Familiarity with ERP, CPQ, quoting, procurement, or order-management systems is a plus.

COMPENSATION AND BENEFITS

•    Base salary starting at $50,000, with room based on experience.

•    Up to 10% discretionary year-end bonus.

•    Hybrid schedule (3 days in office, 2 days remote after training is complete).

•    Medical, dental, vision, life, and disability coverage.

•    401(k) with Safe Harbor employer match.

•    Paid time off and paid holidays.

HOW TO APPLY

Submit your resume through our application portal. Applications are reviewed on a rolling basis, and qualified candidates will be contacted directly to schedule an initial phone screen.