Immix Biopharma, Inc. Director/Sr. Director, Sales Operations & Commercial Systems Remote · Full time Company website

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Opportunity

We are seeking a strategic, hands-on commercial leader responsible for building the operational infrastructure that enables commercial success. This individual will establish scalable sales operations capabilities to support the successful launch and commercialization of NXC-201.

At Immix, we are developing NXC-201, a differentiated BCMA-directed CAR-T therapy with Breakthrough Therapy designation with lead indication in relapsed/refractory AL amyloidosis. As we advance toward anticipated US launch in 2027, we are building the commercial capabilities required to bring this transformative therapy to patients with significant unmet need.

As an early member of the Commercial Operations leadership team, the Senior Director / Executive Director will initially serve as both a strategic leader to help shape the commercial plan and an operational contributor, designing process, implementing systems, managing key vendors, and supporting the commercial organization through launch. As the organization grows, this leader will build and lead a high-performing Sales Operations function. 

The ideal candidate will partner closely with Sales Leadership, Marketing, Medical Affairs, Market Access, Finance, IT, Legal, Compliance and external business partners to ensure the commercial organization has the systems, data, reporting, and operational support needed to execute effectively. 

What You Will Do

Sales Operations Leadership

• Build and lead the Sales Operations function in support of the company’s CAR-T commercial launch and future growth
• Develop scalable operational processes that enable an effective and efficient field organization
• Serve as a strategic business partner to Commercial and Sales Leadership
• Identify opportunities to improve field productivity and commercial execution through process optimization and technology
• Develop the long-term roadmap for Sales Operations and Commercial Systems capabilities

Commercial Systems & CRM

• Own the strategy, implementation, administration, and optimization of the company’s CRM platform and related technologies for the commercial and medical field-based roles
• Ensure commercial systems effectively support field execution, customer engagement, business reporting, and activation of Authorized Treatment Centers (ATCs)  
• Partner with IT and external vendors to implement, maintain, and enhance commercial systems
• Drive user adoption, training, and continuous improvement of commercial technology platforms
• Manage system enhancements, releases, and business requirements

Sales Force Effectiveness

• Lead sales force sizing, territory design, territory alignment, and customer targeting initiatives
• Develop call planning strategies and field deployment recommendations
• Partner with Sales Leadership to optimize field effectiveness and resource allocation
• Evaluate sales performance metrics and recommend operational improvements

Incentive Compensation

·        Lead the design, implementation, and administration of sales incentive compensation programs

·        Partner with Finance and Human Resources to ensure accurate and timely compensation calculations

·        Manage external incentive compensation vendors

·        Evaluate plan effectiveness and recommend enhancements that align with commercial objectives

Commercial Reporting & Business Intelligence

·        Develop executive dashboards, performance metrics, and routine commercial reporting

·        Deliver timely and actionable insights that support commercial decision-making

·        Establish and monitor key performance indicators across the commercial organization

·        Support executive leadership with data-driven analyses and business reviews

Commercial Data Strategy and Data Lake

·        Own the strategy, design, and implementation of the commercial data ecosystem, including the commercial data lake

·        Define business requirements, data architecture needs, and priorities for integrating commercial data sources with consideration of the CAR-T patient and product journey

·        Partner with IT and external vendors to establish scalable data infrastructure that supports reporting, analytics, forecasting and decision-making

·        Lead the integration of key commercial data sources, including CRM, HCP/HCO data, claims data, market data and other relevant commercial data sets

·        Establish and maintain data governance standards and quality, including data ownership, definitions, quality standards, access controls and ongoing maintenance processes

·        Manage relationships with commercial data vendors, including data acquisition and integration

·        Ensure commercial data assets are structured to enable timely, accurate, and actionable insights for Sales, Marketing, Medical Affairs, Market Access, Finance and executive leadership

·        Oversee ongoing enhancements to the commercial data environment as business needs evolve

Qualifications

Required Education & Experience

• Bachelor's degree required; advanced degree (MBA, or other advanced degree) preferred
• 10+ years of progressive experience within the biopharmaceutical or pharmaceutical industry; emerging biopharmaceutical experience preferred
• Experience preparing for or supporting a commercial product launch; CAR-T preferred
• Strong expertise in CRM platforms, sales operations, commercial systems, incentive compensation, territory alignment and commercial reporting
• Experience designing or implementing commercial data platforms, data lakes, data warehouse, or analytics ecosystems in partnership with external vendors
• Strong understanding of biopharmaceutical commercial data sources, including CRM data, HCP/HCO data, 3PL/SD/hub data, and claims data
• Experience managing commercial data vendors and external business partners
• Demonstrated success leading complex cross-functional initiatives and managing strategic external partners
• Excellent communication and cross-functional leadership abilities
• Experience with BI and reporting tools such as Tableau or Power BI
• Familiarity with commercial datasets (CRM, claims, EHR, specialty pharmacy, etc.)

Leadership Competencies

• Strategic thinking with a strong operational mindset
• Ability to build scalable commercial capabilities from the ground up
• Strong business acumen and analytical problem-solving skills
• Collaborative leadership and the ability to influence across functions
• Excellent project management and organizational skills
• Customer-focused decision making
• A continuous improvement mindset with a passion for operational excellence

About Immix Biopharma

Immix Biopharma is committed to harnessing the immune system through innovative cell therapies and other modalities to deliver widely accessible cures. Patients are waiting.

Our lead asset, NXC-201, is a differentiated BCMA-directed CAR-T therapy being developed for relapsed/refractory AL amyloidosis—an area of critical unmet need. We are advancing rapidly toward potential approval and launch, with the goal of bringing a transformative therapy to patients.

We are guided by three core values: Intelligence, Integrity, and Initiative. We are building a team of thoughtful, driven individuals who are motivated by the opportunity to make a meaningful impact for patients and to help define the future of our company.