iCallidus EHR Application Support Specialist Washington, DC · Remote · Full time

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EHR Application Support Specialist

Location: Metro DC, Remote

Contingent Upon Award

At iCallidus, we are innovators harnessing the power of creative thinkers to develop, execute, and manage groundbreaking IT solutions. Our multidisciplinary team excels in cybersecurity, digital modernization, transformation, and strategic management, ensuring our clients stay ahead in a dynamic tech landscape. We prioritize user-centric designs, building secure, scalable, and efficient systems tailored to meet specific business needs. Our commitment to cost-effective solutions enables clients to achieve more without significant cost escalations. With a robust portfolio of successful projects across various sectors and a proven track record, we consistently deliver high-quality results, helping organizations enhance performance and security while embracing the future of technology.

Key Responsibilities:

• Conduct post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VA facility.
• Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation.
• Coordinate and validate issue resolution with deployment, clinical, technical, and vendor teams to ensure continuity of care and system performance.
• Work with VA stakeholders to ensure sustainment transition plans are developed and implemented for each site, including identification of ownership for ongoing support functions.
• Facilitate knowledge transfer to local and national sustainment teams and ensure documentation is complete and up to date.
• Maintain sustainment readiness checklists and site health status dashboards for EHRM leadership and command center operations.
• Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors.
• Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts.

Key Deliverables:

• Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment.
• Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support.
• Site Health Dashboards and associated metrics to monitor performance and identify potential issues.
• Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams.
• Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges.

Qualifications and Requirements:

• Bachelor’s degree in Health Informatics, Information Systems, Nursing, Public Health, or a related field.
• Minimum of 5 years’ experience supporting large-scale system deployments in healthcare, IT, or government environments.
• Strong understanding of clinical workflows and EHR operations, preferably with Oracle Health (Cerner) or other federal EHR platforms.
• Demonstrated experience conducting system validation, health checks, or sustainment planning in a live healthcare environment.
• Ability to analyze system performance and user behavior metrics to inform issue resolution and readiness assessments.
• Proficiency in tools such as SharePoint, ServiceNow, Excel, and dashboard/reporting tools.

Preferred Qualifications:

• Previous VA or DoD experience preferred.
• Familiarity with sustainment governance models and post-go-live support best practices.
• Certifications such as ITIL, PMP, or clinical credentials (e.g., RN, RPh, RT) are a plus.

Clearance Requirement:

Must be eligible to obtain and maintain Tier 2 Moderate Risk (MBI) clearance.

Benefits:

Medical, Vision, Dental, 401(K), Short Term Disability, Standard Basic Life Insurance. Paid Time Off (PTO) will take into effect after the 90-day probationary period.

EEO Statement

iCallidus is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate because of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.