Hydra Pest Control Office Pro Thatcher, AZ · Full time

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OVERVIEW

Hydra Pest Control is looking for a highly organized and customer-focused Office Pro to join our growing team. This role is central to ensuring smooth office operations, providing excellent customer service, and supporting both sales and service delivery. The ideal candidate will be detail-oriented, comfortable with technology, and motivated to help customers while also earning commissions on new services sold.

CORE RESPONSIBILITIES

Customer Communication & Sales Support

Manage inbound calls, emails, text messages, and web chats from current and new customers

Make outbound calls to follow up on leads, retain existing customers, and re-engage past customers

Educate customers on Hydra services, warranties, and scheduling needs to strengthen relationships

Promote additional services and programs to support sales growth and customer loyalty

Account & Scheduling Management

Use company's CRM to manage accounts, service schedules, billing, notes, and service history

Maintain accurate records and respond promptly to voicemails, missed calls, and online messages

Organize and reschedule daily and monthly routes for efficiency and high completion ratios

Reduce cancellations and help maximize customer retention

Administrative & Office Operations

Process customer payments, assist with accounts receivable, and handle deposits

Support technicians with routing updates, alerts, and internal communication

Assist with payroll, licensing paperwork, office supply ordering, and bookkeeping tasks

Maintain a clean, orderly, and professional office environment

Reporting & Continuous Improvement

Provide reporting on customer trends, feedback, and opportunities for improvement

Monitor account alerts, service alerts, and office tasks in FieldRoutes CRM

Participate in periodic training sessions to strengthen skills and product knowledge

Share observations with management to improve customer satisfaction and team performance

Team Contribution & Professionalism

Communicate respectfully and effectively with customers, technicians, and office staff

Support onboarding and training for new office staff as needed

Represent Hydra with a positive attitude, strong work ethic, and team-first mindset

Attend all required meetings and trainings to stay aligned with company standards

REQUIREMENTS

Previous office or customer service experience preferred (receptionist, call center, admin roles are a plus)

Sales or account management experience helpful but not required

Proficiency with smartphones, tablets, and office tools (Google Suite, Microsoft Office, calendars, SMS platforms, payment systems)

CRM experience preferred

Strong communication skills and professional phone etiquette

Organized, reliable, and able to manage multiple tasks in a fast-paced environment

High school diploma or equivalent required

Must be 18 years or older with reliable transportation

Bi-Lingual Preferred

COMPENSATION

Training Period: $16-$17hr (based on experience)

Post-Training Base Pay: $17.00–$20.00/hr (based on experience and performance)

Commission Pay: Earn additional commissions new accounts sold. Averaging between $18 - $23+/hr.

This position combines steady hourly pay with strong commission potential, giving motivated employees the ability to significantly increase their earnings while working 30–40 hours per week.

BENEFITS

Health insurance

Life insurance

Free pest control for your personal home

401k with company match

Holiday pay

Vacation pay

Yearly bonuses and opportunities for raises

Company parties, lunches, and recognition programs

Group-rate dental and vision insurance available

At Hydra Pest Control, we’re not just a service company, we’re a team committed to growth, excellence, and taking care of our customers and employees. If you’re motivated, detail-oriented, and want to grow with a company that values you, this is the place to build your career.

Note: Please do not call the office about this position due to high call volume. For questions or interview follow-ups, email us at [email protected] or text our office line.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Application Question(s):

Please visit https://www.wordperminute.org/ and take the 1 minute "Words Per Minute Test" and report your Accuracy, WPM and Error results here:

This job requires quick response times across phones, text, email, social media messaging and web chat. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself?

This role involves both inbound customer service and outbound follow-up calls. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself?

This role may involve assisting frustrated or upset customers. On a scale of 1–5, with 5 being highly skilled and experienced in de-escalation, how would you rate yourself?

This job offers both steady base pay and performance-based commissions. Which motivates you more?

A. Steady base pay

B. Commission opportunities

C. Both equally

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Sales: 1 year (Required)

Language:

Spanish (Preferred)

Ability to Commute:

Thatcher, AZ 85552 (Required)

Work Location: In person