Essential Job Functions
- Lead and coach staff and volunteers in best practices, emotional intelligence, and accountability
- Develop clear goals, workflows, and team culture that supports collaboration and respect
- Oversee intake, health protocols, behavior assessments, and housing for all shelter animals
- Coordinate veterinary care, vaccination schedules, and special needs plans for animals in care
- Uphold hygiene, safety, and ethical standards in all areas of shelter care
- Manage the adoption program, ensuring matching is thoughtful and humane
- Lead outreach initiatives, foster recruitment, and pet retention efforts
- Serve as a public ambassador, representing the shelter with transparency and empathy
- Prepare operational reports, track key metrics, and manage inventory
- Ensure compliance with state and county regulations, grant reporting, and safety protocols
- Collaborate with executive leadership on budget planning and funding strategies
- Perform other duties, as assigned
Education and Licenses
- 1–3 years of direct experience in animal care, shelter work, or rescue operations.
- Must possess a valid Driver’s license and clean driving record
- Ability to pass the medical clerks testing requirements per Washington state.
- Experience leading small teams
Interpersonal Skills and Professional Attributes
- Proven experience in animal welfare, veterinary services, or shelter management
- Strong leadership capabilities with focus on emotional intelligence and adaptability
- Excellent organizational, communication, and decision-making skills
- Knowledge of Washington State animal care standards and nonprofit operations
- Proficiency with shelter management software (e.g., Clinichq, Shelterluv) is a plus
- Must be comfortable administering injections and medications.
- Ability to work independently and collaboratively in a fast - paced environment.
- Compassionate and empathetic approach to working with animals and people.
- Ability to meet deadlines, juggle multiple and competing priorities, and maintain a positive, engaging atmosphere
- Ability to quickly, calmly, and efficiently adjust to changes in direction and re-prioritize work
- Extensive knowledge and experience on handling various types of animals who may be frightened, aggressive or in need of medical care.
- Experience with conflict resolution
- Excellent written and oral communication skills
- Excellent interpersonal skills; authentic team player
Company Mission and Workplace Core Values
All employees of HSMC are expected to embrace the organizational mission of providing a second chance for companion animals. In addition, adhering and contributing positively to our team core values is required. These values embody: Team over ego, solutions over blame, psychological safety, progress not perfection, and a “compassion first” approach.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Physical capacity to work in varied environments, including active outdoor activities along with indoor shelter settings;
- Must be able to lift 50+ lbs safely.
- The role involves exposure to animal odors, noises, and behaviors typical of an animal care facility, as well as interaction with animals at various stages of health and recovery.
- Communicating with others to exchange information
- Physical ability to perform cleaning tasks, including lifting up to 25 pounds.
- Bend and kneel repeatedly
- Repetitive motions that include the wrists, hands and/or fingers
Benefits include Health, Dental and Vision Insurance with Company Contribution, Annual clothing/uniform allowance, Professional Development Opportunities, Vacation/Paid Time Off accrual of 1.5 hours earned per 40 hours paid (increases over time), Sick Leave at 1 hour earned per 40 hours paid, 6 Paid Holidays per year, Bereavement Leave and more.
For questions about this position, please contact [email protected]