HRBench, Inc. Implementation Manager Remote · Full time Company website

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This role combines technical expertise, strategic problem-solving, and client-focused communication to ensure a seamless implementation process, rigorous quality assurance, and ongoing support.

Key Responsibilities

Project Management:

• Lead and manage end-to-end implementation projects, ensuring timely delivery and meeting project milestones.
• Gather client requirements, document use cases, and align solutions to meet business needs.
• Collaborate with cross-functional teams, including engineering, product, sales, and customer success, to coordinate resources and streamline workflows.
• Monitor progress, identify risks, and implement mitigation strategies to keep projects on track.

Client Engagement & Support:

• Build strong client relationships through clear communication and proactive problem-solving.
• Provide training to end users to ensure successful adoption of the workforce analytics tool.
• Monitor the go-live phase closely, offering hands-on support to resolve issues and optimize performance.
• Conduct post-implementation evaluations to assess project success, identify areas of improvement, and gather insights for future projects.

Technical Expertise:

• Leverage knowledge of relational databases, workforce analytics, HRIS, and ATS systems to deliver tailored solutions.
• Identify unique risks during implementation and develop creative solutions to mitigate them.
• Quickly pivot and resolve roadblocks to maintain project momentum.
• Basic use of SQL and Snowflake (preferred) to troubleshoot and resolve technical issues.

Quality Assurance:

• Conduct rigorous QA testing to ensure all performance and functionality benchmarks are met.
• Review system configurations to align with client requirements and operational workflows.

Qualifications

Experience:

• 5+ years of experience in SaaS implementation, workforce analytics, or related fields.
• Proven success in managing complex client-facing implementation projects.

Technical Skills:

• Strong understanding of relational databases
• Expert Excel skills
• Experience in Merge integrations
• Knowledge of workforce analytics, HRIS, and ATS systems.
• Some  SQL and Snowflake knowledge preferred, or willingness to learn

Soft Skills:

• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented with strong time management skills.
• A curious and analytical mindset with the ability to adapt to new challenges.
• Proficient in coordinating and working with cross-functional teams.

Additional Requirements:

• Bachelor’s degree in Computer Science, Business Administration, or related field (preferred), or equivalent work experience.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

What We Offer:

·     Competitive salary and benefits package.

·     Unlimited PTO with manager approval.

·     Collaborative and supportive team environment.

·     Professional development and growth opportunities.