HR Nerd LLC Call Center Specialist Remote · Full time

Apply for Call Center Specialist

Full-Time | Multiple Available | Your Call Center. Your Clients. Let’s Go.

We’re building something big—and doing it the right way. We just launched a brand-new, high-growth legal call center, and are already expanding and need highly motivated, independent, sharp, gritty, emotionally intelligent teammates to help us take it to the top.

We’re not another robotic call shop. We’re the human connection behind law firms nationwide—converting chats into cases, clients into action, and first-touch into full trust.

This is not just a job. This is your opportunity to be part of the team that builds something great—with a founders who started by taking their own chats and turning their business into the fastest growing Live Chat company in the US and a C-level exec who's started 2 call centers before at scale. We’re serious about being the best outbound legal intake call center in the country. Not because we say it. Because we do it. Consistently. Compassionately. Relentlessly.

🎯 What You’ll Be Doing:

• Handling a large volume of outbound calls, within 1 minute of receipt
• Following up on a large volume of calls being chased (Approx 50-75 daily)
• Taking sporadic inbound calls from call backs on outbound attempts with care, curiosity, and calm under pressure
• Screening cases (especially family law) with empathy + urgency
• Scheduling attorney consults + signing retainers/contracts
• Following up via call, text, and email—we don’t ghost
• Meeting and exceeding quotas like it's your side hustle (but this is your main hustle)
• Assisting with “all hands on deck” projects – if we need help setting up systems, running new projects, putting out fires; you’re there
• Bringing ideas to streamline ops, tech, and results
• Being the person we trust to help us scale this rocket ship
• Entering details accurately, clearly and with intention. 
• Endlessly obsessing over 5 Star Customer experience, over and over. 
• Helping hundreds of people in need a month with a phone call on what is likely the worst time of their life.

💥 Perks + Culture + Why Us? Why start on this journey?!

• $17-20/hour base DOE + bonuses + room for fast growth/promotion 
• Bonus for high performance
• 10 PTO days/year, starting after 3 months
• 8 paid company holidays
• Best-in-class training platform — we're not winging it
• Direct coaching from Founders & C-level executives with decades of experience
• High-growth, high-accountability, high-appreciation environment
• Fun, fast, feedback-driven team — we laugh hard, work harder, celebrate wins
• Ownership mentality encouraged — this is your center, your success, your future
• Get in early and grow with us — we want leaders, not clock-punchers
• Serious about excellence, serious about heart — we show up, get it done, and cheer each other on

✅ Must-Haves:

• 2+ years legal intake experience, ideally in family law or PI (MUST HAVE WORKED IN LEGAL INTAKE- no getting around this one, sorry), preferably in high-volume firm taking at least 15-20 IB calls or at least 50 OB calls a day 
• Large, Large volume of outbound calls! 
• Excellent written and verbal communication – you’ll take a live writing/typing test
• Reliable high-speed internet + backup connection
• Quiet, distraction-free workspace
• Not a primary caregiver during shift hours
• Tech-savvy, fast learner
• Resilient and adaptable- this isn’t going to be perfect- we’re going to change a LOT and frequently until we get it right… again, this is a start up.
• U.S.-based, 18+ years old
• Quirky desire to build this with us; it’s going to be fast, hard and stressful…. But rewarding!!
• Ability to Multi-Task, yet stay organized and on top of it all!
• Start Up mentality- the person we can go to for it all. 
• Hungry- can’t leave a lead untouched, desire to “win” by calling, connecting with and converting the most leads while providing exceptional service
• Nights, Weekends, Holiday availability with OT!

🧠 Nice-to-Haves (aka Level-Up Points):

• Experience with intake or call center software from programing standpoint
• Data tracking, reporting, or dashboards
• Process improvement and scaling know-how
• Startup energy — you’ve built or helped build something from the ground up
• Bonus if you're local to the Tri-State area (but remote is totally fine)
• Sales/Contract Signing Experience in a Law Firm
• Bilingual (Spanish) 
• Law Firm Intake Department Management Experience

🕘 Hours

• Full-time, set schedule once launched — 7 days/week coverage between 9AM–11PM EST; Weekends are a must- we can rotate days/weekends
• May work day shift or afternoon shift
• No holidays off — we serve law firms when clients need them most
• We’re still finalizing exact shifts, but if you’re all in, we’ll make it work
• This is not for the “clock-in, clock-out” crowd. We want teammates who are dedicated, reliable, and ready to grow something from the ground up.

🚀 Let’s Build Something That Lasts

We’re not asking for perfection. We’re asking for passion, integrity, hunger, and humility. If you want to be someone's right-hand in building a compassionate, high-performing legal intake call center from scratch—this is it.

Apply now. This is your moment. Your call center. Your team. Let’s win.