Hotel Lucine Hotel General Manager Galveston, TX · Full time

The GM has oversight of the entire hotel and direct P&L responsibility

Description

Position Summary

The General Manager is responsible for directing and coordinating the activities of the hotel to obtain operational efficiencies and maximize profits. The Manager will concurrently support the operation of the Front Office and F&B venues while also providing oversight to key departments including Housekeeping, Laundry and Maintenance. It is the Manager's responsibility to ensure that total operation of the hotel is maintained and needs of the employees and guests are exceeded on a day-to-day basis. The General Manager is the primary manager for all staff. 


Job Functions

Service & Shift Management

  • Embraces the Hotel's vision and service culture ensuring staff adherence to brand standards and guidelines
  • Oversee FOH to ensure guests are properly attended to and fully satisfied
  • Ensure all departments are responding to guest requests and complaints in a timely manner
  • Collaborate with department heads to develop operational strategies and resolve challenges
  • Physically tour and visually inspect the property on a daily basis monitoring property condition, cleanliness, and quality of service throughout the hotel
  • Oversee coordination of group business and events
  • Coordinate with ownership on property marketing initiatives

Administration

  • Oversee and approve staffing levels / scheduling to meet operational needs within budgetary guidelines
  • Recruit, interview, hire, coach and develop leaders
  • Develop and empower staff, identifying potential and setting objectives for growth within and outside of the company
  • Assist new hires in the onboarding process and ensure staff are performing within the objectives of the Company disciplining & terminating employees as appropriate 
  • Lead and manage the process of accurately developing and revising the Annual Budget, Annual Marketing Plan, Annual Capital Expenditure Plan and Forecasts/Re-forecasts
  • Analyze and evaluate the Hotel's performance by compiling reports on revenue, occupancy, labor, expenses and guest satisfaction index
  • Work with Accounting to ensure all Accounts Payable are properly recorded and signed off on for corporate to pay in a timely fashion
  • Collaborate with corporate on revenue management to maximize rate and occupancy
  • Address and respond to all guest reviews from online travel sites, comment cards and other mediums
  • Ensure all licenses and permits are properly posted and up to date

Sales

  • Respond to all group inquires and develop rates and packages to capture sales

Inventory

  • Maintain proper supply levels of all items throughout the property by coordinating with department heads for accurate inventory counts


Requirements

Eduction / Certificates

  • Bachelor's degree and/or appropriate combination of education & work experience
  • TABC certified
  • Food Handler's certification

Qualifications

  • Previous experience in hotel operations management or managing a multi-outlet F&B or hospitality venue
  • Strong competence in F&B operations and management
  • Excellent leadership skills with track record of building a cohesive team and positive employee satisfaction
  • The ability to learn and teach employees how to use the various technologies (PMS, POS, CRM, etc.)
  • Must agree to a background check

Skills

  • Detail oriented
  • Well versed in MS Office with particular strength in Excel
  • Excellent communication skills
  • Must always display level headed, upbeat style of team leadership
  • Ability to multi-task and maintain high and consistent service standards


Working Conditions

This position requires that the individual be able to quickly traverse the property and go up/down stairs. There may be times when you must stand in a stationary position for at least 8 hours. You must be able to work in front of a computer screen for extended periods of time. The individual must be able to move, pull, carry and lift items of at least 50 pounds. This position will occasionally require bending, kneeling, crouching and climbing.

Salary

$85,000 - $100,000 per year