Hotel Dryce LLC Experience Guide - All shifts Fort Worth, TX · Part time Company website

Apply for Experience Guide - All shifts

Job Title: Daytime Experience Guide

Location: Hotel Dryce, Fort Worth, TX

Job Type: Part-Time

About Us:

A transformed, industrial space, Hotel Dryce infuses history with modern amenities, offering travelers a unique and memorable stay. Just around the corner from Dickies Arena and with its own dynamic programming, Hotel Dryce provides an authentic gateway to the best of Fort Worth.

We are currently seeking a dedicated and detail-oriented Overnight Front Desk Associate to join our team and contribute to our guests' memorable stays.

Job Description:

As an Experience Guide, you will be the face of Hotel Dryce during the daytime hours. Your primary responsibility will be to ensure a seamless and enjoyable experience for our guests by providing exceptional customer service, handling check-ins and check-outs, and addressing any inquiries or issues that arise during the day. Experience Guides are also the "vibe setters" at Hotel Dryce.

Key Responsibilities:

- Educate guests on the local happenings in Fort Worth.

- Educate guests on the history of our building, the local makers that helped furnish and build the hotel, and the art found around the hotel.

- Set the vibe by adjusting music volumes, refresh the scent with our custom incense, and ensure lighting is setting the mood throughout the day and evening.

- Greet and welcome guests with a friendly and relaxed, but professional demeanor.

- Handle the check-in and check-out process efficiently and accurately.

- Answer phone calls and respond to guest inquiries promptly and courteously.

- Manage reservations, including modifications and cancellations.

- Address and resolve guest concerns or complaints in a timely manner.

- Maintain the security and safety of the hotel by monitoring the premises.

- Assist with administrative tasks such as filing, data entry, and reporting.

- Prepare and distribute daily reports for management.

- Work with other departments to ensure the public spaces and guest rooms are clean, organized, and well-stocked.

- Collaborate with other departments to ensure guest satisfaction.

Qualifications:

- High school diploma or equivalent; hospitality-related education is a plus.

- Previous experience in a front desk or customer service role, preferably in the hospitality industry.

- Strong communication and interpersonal skills.

- Ability to work independently and make decisions that fall within established

guidelines.

- Proficiency in using hotel management software and other computer systems.

- Excellent organizational and multitasking abilities.

- Reliable, punctual, and able to work evening or morning shifts, including weekends and holidays.

- Must be able to stand for extended periods and lift up to 25 pounds.

Benefits:

- One (1) free merchandise items per drop.

- One (1) free night stay at Hotel Dryce per month.

- Employee discount on hotel merchandise.

- Employee discount at Bar Dryce.

- Opportunities for career advancement within the hotel.

- Employee discounts on accommodations and services.

- Health and wellness benefits (for full-time employees).

- Friendly and supportive work environment.

How to Apply:

If you are passionate about hospitality and eager to contribute to an exceptional guest experience, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Experience Guide position at Hotel Dryce to [email protected]

Contact Information:

Hotel Dryce

3621 Byers Ave.

Fort Worth, TX 76107

[email protected]

(817) 330-9886

Hotel Dryce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.