Hotel Anna & Bel Front Desk Agent Philadelphia, PA · Full time Company website

The welcoming committee for all guests of the property.

Description

WHO WE ARE

Property Information:

In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Storied walls at the start of a new chapter. Each guest room blends timeless elegance with contemporary cool, echoing the building's rich heritage. From the inviting warmth of the heated outdoor pool to sun-drenched balconies, inspiration flourishes. Anna & Bel is a serene oasis from the hustle of daily life.


THE ROLE

FRONT DESK AGENT

A Front Desk Agent is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment. 


Responsibilities: 

  • Utilize Life House’s proprietary software to manage internal tasks and guests communication
  • Assist with the guest check-in/check-out process while engaging with guests
  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
  • Facilitate making reservations and room changes 
  • Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support).
  • Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner 
  • Inspect clean rooms in preparation for guest arrival
  • Prepare and deliver VIP amenities
  • Perform other duties as assigned and requested to meet the needs of the business


IDEAL CANDIDATE

  • Team player, hard worker, multi-tasker and detail oriented
  • Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge 
  • Genuine desire to be helpful: able to jump in and assist other departments when necessary
  • Works cooperatively with others in all situations


REQUIREMENTS & EXPERIENCE

  • Experience in guest or customer service
  • Flexible in schedule and willing to meet the demands of a complex, 24/7/365 operation 
  • Familiarity with Slack (preferred)
  • Ability to lift, pull, and push moderate weight 


COMPENSATION & BENEFITS

  • Competitive pay 
  • Generous benefits package available
  • Holiday Pay 
  • An environment that encourages initiative and leadership
  • Working with highly talented people who are extremely passionate about their craft
  • Hotel discount program


About Life Hospitality

Anna & Bel is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and still growing. You can find all Life Hospitality openings at https://www.lifehospitality.careers.


We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



Salary

$17 - $19 per hour