Hotel Anna & Bel Front Desk Agent Philadelphia, PA · Full time Company website

The welcoming committee for all guests of the property.



Property Information:

In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Storied walls at the start of a new chapter. Each guest room blends timeless elegance with contemporary cool, echoing the building's rich heritage. From the inviting warmth of the heated outdoor pool to sun-drenched balconies, inspiration flourishes. Anna & Bel is a serene oasis from the hustle of daily life.



A Front Desk Agent is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment. 


  • Utilize Life House’s proprietary software to manage internal tasks and guests communication
  • Assist with the guest check-in/check-out process while engaging with guests
  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
  • Facilitate making reservations and room changes 
  • Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support).
  • Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner 
  • Inspect clean rooms in preparation for guest arrival
  • Prepare and deliver VIP amenities
  • Perform other duties as assigned and requested to meet the needs of the business


  • Team player, hard worker, multi-tasker and detail oriented
  • Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge 
  • Genuine desire to be helpful: able to jump in and assist other departments when necessary
  • Works cooperatively with others in all situations


  • Experience in guest or customer service
  • Flexible in schedule and willing to meet the demands of a complex, 24/7/365 operation 
  • Familiarity with Slack (preferred)
  • Ability to lift, pull, and push moderate weight 


  • Competitive pay 
  • Generous benefits package available
  • Holiday Pay 
  • An environment that encourages initiative and leadership
  • Working with highly talented people who are extremely passionate about their craft
  • Hotel discount program

About Life Hospitality

Anna & Bel is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and still growing. You can find all Life Hospitality openings at

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


$17 - $19 per hour