Hope Women's Center, Inc Center Manager Phoenix, AZ · Full time Company website

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At Hope Women's Center our mission is to engage, encourage, and equip women and teen girls facing any difficult life situation with a holistic approach to meet her physical, emotional, and spiritual needs. We long to see women and teens move from trauma to transformation. Our vision is that no woman or teen girl in Arizona would have to face a crisis alone. We are a Christian ministry and all staff will need to sign and agree to our Statement of Faith and Principles. It is our belief that our effectiveness is due to our solidarity of faith. Not being able to sign any of these is not in any way intended to be disrespectful of your views. We will furnish our Statement of Faith and Principles as part of the application process.

Position Summary: 

The overall objective of this position is to administer Center programs, uphold HWC policies, to coordinate volunteer involvement, serve clients in crisis, to share the mission and vision of the Center and build relationships with community groups, churches, businesses, and partnering organizations.  This position is a direct report to the Director of Operations but also works closely with Hope’s CEO and Executive Leadership Team.

Essential Job Functions:

1. Maintains a personal relationship with Jesus Christ.  Is a consistent witness for Christ and maintains a courteous, Christ-like attitude in dealing with people within and outside of HWC.
2. Faithfully upholds the ministry of HWC in prayer.
3. Participates in the implementation of goals, objectives, policies, and priorities for all Center programs.
4. Follow and ensure adherence to Hope Women’s Center policies and procedures at Center.
5. Administer the “on the job” training of all volunteers at Center and works with Volunteer Coordinator to ensure they have completed online training requirements. 
6. Manage Center staff & volunteers including administrative and programming staff (as applicable per center).
7. In conjunction with Director of Programs, evaluate programs for effectiveness, meeting community needs and Center goals.
8. Meet regularly (weekly or bi-weekly) with the Director of Operations to review program effectiveness, goals, client issues/concerns, and staff or volunteer performance.
9. Meet monthly with the CEO and other HWC Team Members for leadership development, program planning, and cross training purposes.
10. Meet regularly with Center staff (if applicable) & key volunteers to discuss programs, challenges, conflicts, schedules, strategies, and goals. Provide direct program supervision and crisis services as required.
11. Monitor facilities upkeep and coordinate maintenance as needed.
12. Communicate client stories, events, volunteer highlights and ministry “wins” to HWC Development Team.
13. Facilitate client events to increase community exposure.
14. Cross train on all center roles - mentoring, teaching classes, running boutique and children’s program to be able to fill in as needed.
15. Admin Duties (completion of monthly education program schedule, monthly communication with all volunteers, monthly report for CEO, etc).
16. Manage daily Center teacher & children’s program assignments and make substitute arrangements, as needed.
17. Assist with teaching classes as needed and regularly observe and evaluate teachers and children’s program volunteers (assess class, relationship to overall mission).
18. Encourage the organization and orderliness of the classrooms & children’s program by volunteers.
19. Solicit community partnerships with other non-profits and churches, etc., to further mission and vision of HWC (in coordination with CEO and Development Team).
20. Willing to do other duties as assigned.

Functional Job Competencies

• Spiritually mature and self-motivated with disciplined work habits and human relation skills.
• Awareness of ethnic and culture aspects of the community and issues specific to vulnerable women and teens served.
• Excellent organizational skills and the ability to carry out multiple tasks efficiently and accurately
• Team oriented
• Commitment to understand HWC’s current ministry and history.

Knowledge, Skills & Abilities

• Ability to manage time well and plan effectively in fast paced environment
• Ability to maintain confidentiality at all times
• Ability to work well individually and within a team
• Ability to train others and equip them for areas of service
• Excellent verbal and written communication skills, presentation, and interpersonal skills
• Possess demonstrated ability to develop and manage program budget
• Must be a person of high integrity and willing to support the mission of Hope Women’s Center
• Leadership skills, problem solving capabilities, conflict resolution skills and the ability to maintain a positive attitude and professional manner while interacting with Hope Women’s Center staff, volunteers and community members
• Be self-motivated and self-directed with the ability and desire to take projects from beginning to completion
• Proficient in Microsoft Office skills required
• Must agree with HWC’s Statement of Faith

Job Qualifications

• Has a personal relationship with Jesus Christ
• Has a servant heart
• A minimum of a Bachelor’s degree in social work, education, business, communications or related field is preferred, but equivalent experience will be considered. 
• Minimum of three years prior experience supervising and managing employees or volunteers
• Experience in non-profit organization preferred
• May be required to work a flexible schedule within the allotted hours including some evenings and Saturdays.
• Cleared Background Check and/or Fingerprint Clearance

HWC Staff Core Values

• Excellence
• Compassion
• Servant Leader
• Stewardship Focused

The person in this position shall have exercised Christian convictions that demonstrate an adherence to the HWC Statement of Faith and must endeavor to govern all aspects of life in such a manner as to display conduct consistent with HWC’s Statement of Faith.  The person shall also demonstrate a personal relationship with Jesus Christ, a consistent Kingdom witness, and maintain a courteous, warm, Christ-like attitude in dealing with people within and outside of HWC. They shall also be passionate about the vision of HWC.