Hope Ministries Thrift Shift Lead Des Moines, IA · Des Moines, IA · Full time

Apply for Shift Lead

ESSENTIAL FUNCTIONS OF THE JOB

1. Assist the Retail Management team daily, in the building of the team, by being an example of “revealing

Christ” to all staff, donors, and customers.

2. Assist the Retail Management team in the retail operations of the store, including the handling of cash and

credit card payments, and any non-cash purchases in order to ensure the accuracy and security of all

transactions.

3. Complete with accuracy, as needed, Daily Reconciliation Sales Reports, bank deposits, Daily Sales charts,

Category Sales chart and Donations charts, and properly save and store all paperwork to ensure truthful

reporting and recording of daily sales and donations.

4. Assist the Retail Management team to make daily bank deposits and acquire change for the register to

ensure the accuracy and security of store funds.

5. Work with the Retail Management team daily, to establish and maintain customer service standards in order

to ensure compliance with the company mission statement and to provide a pleasant shopping experience

for each customer.

6. Work under direction of the Retail Management team, as needed, to train new employees in order to ensure

the employees have all essential training needed to be successful in their position.

7. Work with store staff, daily, in maintaining the physical appearance of the store, including, but not limited to:

ordering and maintaining needed janitorial and restroom supplies, removing safety hazards, picking up store

merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors,

restrooms and other public areas, to ensure the safety and health of customers and employees.

8. Assist store staff, daily, in stocking store shelves and clothing racks, in order to provide customers with

maximum shopping opportunities.

9. Assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping

environment and to entice customers to shop new areas or items within the store.

10. Communicate, daily, all events related to customer service issues or problems, register mistakes, employee

issues or accidents, and general store operations to the manager, in order to ensure all issues are handled

properly and in accordance with company policies and procedures.

11. Supervise, as needed, the store operations and staff, in order to ensure compliance with company mission

statement and company policies and procedures in the absence of, but under the expressed direction of the

Retail Management team.

12. Attend as required, or requested, all training events provided by the company and all store meetings as

scheduled by the manager in order to keep current on any policy changes, new procedures, and other

information essential to performing the job.

SPIRITUAL GUIDELINES

1. Practicing believer in the Lord Jesus Christ.

2. Belief that the Bible is God’s true Word.

3. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

KNOWLEDGE, SKILLS AND ABILITIES

1. Must be a people person with a pleasant and willing attitude and have a servant’s heart.

2. Experience in retail operations preferred.

3. Excellent communication skills (both oral and written) with an excellent command of the English language.

4. Excellent math and money handling skills.

5. Must have a commitment to Hope Ministries Thrift Stores’ mission.

6. Ability to interpret a variety of instructions furnished in written or oral form.

7. Microsoft Office, including Word and Excel (spreadsheets)

8. Email communications (including attachments)

9. Ability to operate a cash register and credit card machine

10. Ability to operate general office machines, copier, fax, printers, scanners

PLANNING/ORGANIZING

1. Must be detail-oriented and have solid organizational skills.

2. Must be a problem solver and be able to work with a minimum of supervision and take initiative.

3. Excellent time management skills

4. Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.

EDUCATION AND EXPERIENCE

High School diploma or GED required. Two to three years experience in retail or related experience preferred.

PHYSICAL/ENVIRONMENTAL DEMANDS

Stand 3/4 of the time

Walk 3/4 of the time

Sit 1/4 of the time

Use hands to type – computer keyboard or register 3/4 of the time

Use hands to handle documents and merchandise 3/4 of the time

Talk or hear All Day

Moderate physical activity on a daily basis, with occasional strenuous activity. Able to lift at least 50 pounds. Use

hands to lift, sort, clean, organize throughout a standard work day. Store is a well-lit, heated and/or air-conditioned

indoor retail and office setting with adequate ventilation. Manager will have to use hands to type, handle documents

and money, stock shelves and clean.

VISION REQUIREMENTS

1. Close vision (clear vision at 20 inches or less)

2. Distance vision (clear vision at 20 feet or more)

3. Color Vision (ability to identify and distinguish colors).

4. Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes

are fixed on a given point).

5. Depth perception (three dimensional vision, ability to judge distances and spatial relationships).

6. Ability to adjust focus (adjust the eye to bring an object into sharp focus)

WORK SCHEDULE/HOURS

For Full-Time Monday – Saturday, minimum of 35 hours per week and maximum of 40 hours per week. Attendance

at specific meetings or off-site events or training may be required.

For Part-Time Monday – Saturday, maximum of 28 hours per week. Attendance at specific meetings or off-site

events or training may be required.