Hope Ministries Thrift Assistant Retail Manager Des Moines, IA · Full time

Works under the direction of the Retail Manager to carry out all retail operations in the store, including, but not limited to, creating a Christ-centered environment, register operations, customer service, store appearance and displays, and employee interactions, as outlined in the essential functions of the job and in compliance with company policies, procedures and mission statement.


Essential Functions of the Job

1. Assists the Retail Manager daily, in the building of the team, by being an example of “revealing Christ” to all

staff, donors, and customers.

2. Assists the Retail Manager, in the retail operations of the store, including the handling of cash and credit

card payments, non-cash purchases, voids and refunds, in order to ensure the accuracy and security of all


3. Completes with accuracy, Daily Reconciliation Sales Reports, bank deposits, Daily Sales charts, Category

Sales chart and Donations charts, and properly save and store all paperwork to ensure truthful reporting and

recording of daily sales and donations.

4. Assists the Retail Manager, in making daily bank deposits and acquire change for the register to ensure the accuracy and security of all transactions.

5. Works with Retail Manager, to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.

6. Works with the Retail Manager, to train new employees in order to ensure the employees have all essential training needed to be successful in their position.

7. Work with store staff, in maintaining the physical appearance of the store, including, but not limited to: ordering and maintaining needed janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, restrooms and other public areas, to ensure the safety and health of customers and employees.

8. Help identify areas on the retail floor that need to be addressed related to pulls, merchandising, recovery, etc.

9. Assists store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.

10. Assists store staff in setting up or changing store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.

11. Leads the staff to successfully neutralize negative customer interactions.

12. Communicates, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.

13. Supervises, the store operations and staff, in order to ensure compliance with company mission statement and company policies and procedures in the absence of, but under the express direction of the Store Manager

14. Attends as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

15. All opening and closing procedures of the store should be performed in compliance to the company operations procedures.

Spiritual Guidelines

Hope Ministries Team Members at all levels believe the following:

1. We believe that God the Father sent His Son, Jesus, to die for us as the ultimate sacrifice.

2. We believe in Jesus for the forgiveness of our sins.

3. We believe that the Bible is God’s true Word.

Additionally For Management

4. They should be active or seeking participation in a church community.

5. Have the ability to share the Gospel and disciple others as the occasion arises.

6. Desires to and has ability to lead daily devotionals and prayer with team.

Knowledge, Skills & Abilities

1. Microsoft Office, including Word and Excel (spreadsheets).

2. Email communications (including attachments).

3. Ability to operate a cash register and credit card machine.

4. Ability to operate general office machines, copier, fax, printers, scanners.

5. Ability to read (in English), comprehend, analyze and interpret correspondence and memos.

6. Ability to read and interpret documents such as policy/procedure manuals.

7. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

8. Ability to read and define problems, collect data, establish facts and draw valid conclusions.

9. Ability to interpret a variety of instructions furnished in written or oral form.

Education & Experience

High School diploma or GED required. Two to three years experience in retail or related experience preferred.

Physical Job Requirements

Stand 3/4 of the time

Walk 3/4 of the time

Sit 1/4 of the time

Use hands to type – computer keyboard or register 3/4 of the time

Use hands to handle documents and merchandise 3/4 of the time

Talk or hear All Day

Must be able to lift up to fifty (50) pounds. There is light to moderate physical activity on a daily basis, with occasional strenuous activity on the retail floor. Must be able to use hands to type, handle documents and money, stock shelves and clean. Store is well-lit, heated and/or air-conditioned indoor retail or office setting with adequate ventilation.


1. Close vision (clear vision at 20 inches or less)

2. Distance vision (clear vision at 20 feet or more)

3. Color Vision (ability to identify and distinguish colors).

4. Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are

fixed on a given point).

5. Depth perception (three dimensional vision, ability to judge distances and spatial relationships).

6. Ability to adjust focus (adjust the eye to bring an object into sharp focus)

Work Schedule and Required Hours

1. Full time Monday – Saturday, minimum of 43 hours per week.

2. Attendance at specific meetings or off-site events or training may be required.


$15 - $16 per hour