Hood River County Transportation District (dba Columbia Area Transit) Supervisor Hood River, OR · Full time

Under general direction, the Supervisor manages daily transit operations. Main responsibilities include but are not limited to hiring, training, scheduling, and managing drivers, responding to roadside emergencies, maintaining vehicles, monitoring routes, and ensuring the district follows safety procedures.

Description

Reports to: Operations Manager

Manages: Drivers

Representative Duties: The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Drivers

  • Recruit’s new drivers using a variety of techniques (online, job fairs, etc).
  • Trains new hires on driver and company policies, routes, and proper operation of vehicles and provides regular ongoing training of drivers to ensure skills are up to date and tenured drivers are following current procedures and the applicable federal and state laws appropriate to public transportation (i.e. wheelchair operation, routes, etc). Recommend and train or retrain as appropriate to ensure compliance.
  • Works with employees to correct deficiencies and provides corrective action as appropriate.
  • Manages scheduling of drivers, requested time off, and ensures all routes are covered.
  • Monitors and coaches driver performance and behavior including but not limited to passenger communication, conflict resolution, on time performance, vehicle cleaning procedures, proper fare and ridership tracking, and route completion.
  • Make sure all drivers have up to date credentials (DOT medical, BBP, Pass class, etc).

Incidents


  • Documents service disruptions, security incidents and driver performance/behavior in accordance with policies and procedures. May assist drivers in filing of digital or physical reports.
  • Assists in the processing and follow up of customer service or staff complaints related to a driver or dispatcher – works directly with appropriate staff to resolve the issue and/or their manager, as appropriate.
  • Investigates accidents, incidents, disputes, and disturbances as assigned, in accordance with policy, and in conjunction with involved authorities.
  • Responds to emergency situations during and after normal business hours for the purpose of resolving immediate safety concerns.

 

Vehicles

  • Ensure vehicle repairs are fixed in a timely manner and schedule preventative maintenance in advance to reduce unexpected downtime of vehicles.
  • Input appropriate data into maintenance record keeping database (fleetio). Keep inventory of vehicle supplies and order as needed.
  • Perform or assign minor maintenance (i.e. replace wipers, lights, etc).
  • Ensure vehicles have all required items and meet CAT’s cleanliness standards.


Other Duties

  • Works with Operations Manager to create or update policies and procedures as needed.
  • Create routes and solve service schedule issues.
  • Covers dispatch operations and drive routes as needed.
  • Maintains punctual, regular and predictable attendance.
  • Other duties as assigned

 

Qualifications

  • 1 year supervisory management experience in a transportation, service or other related industry.
  •  Intermediate skills with Word, Excel, Outlook, database applications and other software applications required – experience with other dispatch software preferred.
  • Valid Class B with passenger endorsement and without airbrake restriction preferred.
  • Must satisfactorily complete the medical examination for this position.
  • Must be able to work 1 weekend day per week

Salary

$56,160 - $63,000 per year