3-month Outcomes

• Support scheduling and billing of 3rd party specialist vendors, such as plumbers, electricians, general contractors, garage door specialists, etc. Success measured by the percentage of 3rd party jobs that are successfully billed back to the member as well as member satisfaction.
• Review and quality control of 3rd party specialist vendors, such as plumbers, electricians, general contractors, garage door specialists, etc. Analyze project speed, cost, and quality performance metrics to identify opportunities and implement corrective action where necessary. Success measured by member satisfaction.
• Help Manage parts and materials procurement for members, including working directly with Members and Handymen to determine which parts and materials are needed, generate shopping lists, and coordinate fulfillment of parts and materials for Handymen to use in a timely fashion. Success measured by on-time parts fulfillment and accuracy of parts and materials purchased.
• Build processes that enable the business to scale. These processes should aim to improve parts procurement, billing, or any other area deemed necessary to support the Operations team. Success will be measured by the number and impact of playbooks created.
• Help Build a Vendor and Parts Supply Chain: Build relationships with suppliers to reduce time and cost of procurement of parts and materials, saving our members 10%+ on parts and materials. Build relationships with specialized vendors (e.g. Window washers, Fencing companies, HVAC companies) to get a high-level of service and low costs.

Competencies

• You prioritize all day long. You understand what's the most important thing to be working on for the long-term benefit of our members, and make sure it gets done.
• You document everything. You help build repeatable playbooks that are continually improved. You share clear, concise and frequent updates to your team.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
• You’re analytical. You let data win arguments.
• Curious quick study. When you hear - 3/4" Angle Stop - you ask what that is and add it to your personal dictionary. The same goes for processes and ways to solve problems.
• You have exposure to home ownership challenges. Some personal, relevant experience around home ownership or home maintenance
• You’re calm under pressure. Maintains stable performance when under heavy pressure or stress.

Background

• Background in Construction Management, Engineering, Business, Supply Chain, Procurement, Project Management, or equivalent combination of experience and technical training
• Prior Homebuilding/Remodeling Purchasing or Estimation experience is a plus, either with a builder or large supplier
• Operations experience at a fast-growing operationally-heavy startup, not just internet-only companies
• Knowledge of purchasing processes with a clear residential focus
• Relevant experience around home ownership or home maintenance

Interested?

You've read this far, so that's encouraging. If you're interested, please apply to the job here.